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About the Role
The Senior Director of Programs is a member of EDC’s senior leadership team responsible for strengthening program performance, organizational learning, data-informed decision-making, and staff development. This role directly oversees EDC’s Rental Assistance Disbursement Component (RADCo), Director SCA and Data Division, ensuring alignment with organizational goals. The position also leads EDC’s organizational learning and evaluation strategy and develops a coordinated approach to staff training and professional development.
Responsibilities
- Provide strategic and operational oversight of RADCo, SCA and the Data Division.
- Directly supervise and support the Director of RADCo, Director of SCA and Data Program Manager, establishing clear goals, performance expectations, and accountability.
- Ensure programs operate effectively, efficiently, and consistently with EDC’s mission, contracts, policies, and organizational priorities.
- Partner with program leadership to monitor service delivery, caseloads, staffing, workflows, and program outcomes.
- Identify operational challenges and work with leadership to implement sustainable solutions and process improvements.
- Support annual program planning, budgeting, goal setting, and performance management.
- Work closely with the Executive Director and senior leadership to translate organizational strategy into measurable program goals.
- Provide executive oversight of EDC’s Data Division and organizational data strategy.
- Ensure the integrity, consistency, and accessibility of data used for program management, funder reporting, evaluation, and organizational decision-making.
- Establish organization-wide performance measures and dashboards that allow leadership to assess service delivery, client demographics, outcomes, trends, and organizational impact.
- Develop and oversee an organizational learning and evaluation framework that uses quantitative and qualitative information to assess program effectiveness.
- Lead regular program performance reviews and create structured opportunities for staff and leadership to learn from data and client experience.
- Translate data and evaluation findings into actionable recommendations for program improvement, resource allocation, and organizational strategy.
- Partner with program, finance, grants, and leadership teams to ensure consistent and accurate reporting to government and philanthropic funders.
- Lead the development of an organization-wide staff training and professional development strategy.
- Assess training and professional development needs across programs and departments.
- Develop an annual training calendar addressing organizational priorities, management and supervisory skills, compliance requirements, client service, systems, and professional development.
- Partner with directors and supervisors to strengthen onboarding and role-specific training.
- Develop internal learning opportunities that allow staff to share expertise, promising practices, and lessons across departments.
- Identify external training and professional development resources that strengthen staff capacity and support career development.
- Evaluate the effectiveness of training and professional development investments and adjust programming based on organizational needs.
- Establish and maintain a continuous quality improvement framework across EDC programs.
- Use program data, client feedback, staff experience, and evaluation findings to identify opportunities to improve service delivery.
- Develop clear performance indicators and processes for tracking progress toward organizational and program goals.
- Facilitate cross-functional problem-solving when operational or systemic issues affect multiple departments.
- Document and standardize effective practices to improve consistency and organizational sustainability.
- Support the development and implementation of new programs, initiatives, and service-delivery models.
- Serve as an active member of EDC’s senior leadership team and contribute to organization-wide strategy, planning, budgeting, and decision-making.
- Partner closely with Finance, Public Grants, Legal Programs, Operations, and other departments to ensure strong coordination across the organization.
- Support preparation for funder monitoring, audits, evaluations, and other organizational reviews.
- Represent EDC with funders, community partners, government agencies, and other stakeholders as appropriate.
- Promote a culture of accountability, learning, collaboration, equity, and continuous improvement.
- Perform other senior leadership responsibilities as assigned by the Executive Director.
Requirements
- Minimum of 7 years of progressively responsible experience in nonprofit program leadership, social services, legal services, housing stability, homelessness prevention, or a related field.
- At least 3 years of significant management and supervisory experience, including supervision of managers or directors.
- Demonstrated experience overseeing complex programs and translating organizational strategy into effective operations.
- Experience using data and performance measures to evaluate programs and improve service delivery.
- Demonstrated experience developing or overseeing staff training, professional development, or organizational learning initiatives.
- Strong analytical, organizational, project-management, and problem-solving skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to work collaboratively across departments and disciplines.
- Experience in housing stability, homelessness prevention, eviction defense, rental assistance, legal services, or related human services.
- Experience overseeing publicly funded programs and working with government contracts and performance requirements.
- Experience with Salesforce or comparable client/data management systems.
- Experience developing organizational dashboards, performance-management systems, or evaluation frameworks.
- Experience leading organizational change or continuous quality improvement initiatives.
- Handling sensitive and confidential information.
- Professionalism, empathy, and ability to navigate complex interpersonal dynamics.
- Prolonged sitting/standing.
- Extensive typing and data entry.
- Close visual acuity for reviewing documents, data, and reports.
- Prolonged computer use.
Skills
- Strategic Leadership
- People Leadership
- Data-Informed Decision-Making
- Systems Thinking
- Learning Orientation
- Collaboration
- Equity & Client Focus
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
- Management
- Supervisory
Salary/Compensations
- $165,000-$180,000
About the Company
- Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high-quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability.
- We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.
- EDC GREAT VALUES: Gratitude, Responsibility, Excellence, Adaptability, Trust.
Equal Opportunity
- EDC is an equal opportunity employer committed to building an inclusive and respectful workplace.
- Employment decisions are based on organizational needs, job requirements, and individual qualifications without regard to protected characteristics.
- Discrimination or harassment of any kind is not tolerated.