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About the Role
Responsible for managing a team of Client Care Coordinators providing case management services to clients with mental health and/or chronic health conditions. Ensure adherence to policies, procedures, and regulations while safeguarding quality and driving positive and measurable outcomes.
Responsibilities
- Supervise, train, and develop assigned Client Care Coordinators (CCC) to address client needs, resolve issues, advocate, and connect clients to resources for stability and recovery.
- Lead and coach the team to become independent in managing daily interactions by developing problem-solving, communication, and advocacy skills.
- Ensure care plans and activities align with client goals and comply with Health Home or Grant Funding requirements.
- Review a minimum of 10 client case notes per CCC per week, ensuring timeliness, accuracy, and professional quality.
- Provide timely and constructive feedback on areas needing improvement in case management.
- Provide guidance or direct involvement on cases presenting acute needs.
- Conduct one-on-one supervision meetings with each CCC, reviewing key metrics.
- Comply with all other reporting requests made by management.
- Monitor CCC quality through direct client calls and field visits.
- Develop productive relationships with key external organizations, including Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, and the District Attorney’s Office.
- Pursue excellence and achieve needed outcomes for clients and the agency.
- Perform other activities as assigned.
Requirements
- Proven ability to empathize with clients.
- Tenacity and passion for the work, balancing objectivity and empathy.
- Minimum 2-3 years of care-related experience in advocacy, mediation, and crisis management.
- Bachelors in Human Services, Psychology, or 5 years equivalent work experience.
- 2 years prior supervisory experience highly preferred.
- Computer literacy required.
- Bilingual English/Spanish is a plus.
- Flexible availability based on client and Agency needs.
Skills
- Case management
- Supervision
- Training
- Client advocacy
- Problem-solving
- Communication
- Crisis management
- Mediation
- Interpersonal skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-3 years care-related experience
- 2 years supervisory experience preferred
Education Level
- Bachelors in Human Services or Psychology
- Equivalent work experience
Salary/Compensations
- $42,000 - $48,000