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About the Role

Supports Munson’s mission by serving as a welcoming first point of contact for visitors, students, members, and volunteers. Provides exemplary customer service through welcome desk and retail shop operations, creating positive and engaging experiences by being knowledgeable about Munson programs, events, and product offerings.

Responsibilities

Serve as the primary point of contact for Munson, providing exceptional service to visitors, students, members, volunteers, donors, and staff.
Welcome and assist guests in person, by phone, and through electronic communications.
Answer and direct phone calls, emails, and in-person inquiries.
Respond to inquiries and provide information about exhibitions, classes, events, performances, memberships, facilities, and campus resources.
Process admissions, memberships, registrations, ticket sales, retail purchases, and other customer transactions accurately and efficiently.
Promote organizational programs, events, memberships, and retail offerings through positive and informed interactions.
Monitor visitor needs, concerns, and feedback and communicate relevant information to appropriate staff.
Maintain confidentiality and professionalism in all interactions.
Operate point-of-sale, ticketing, membership, and registration systems.
Accurately handle cash, credit card transactions, daily reconciliations, and related records.
Prepare and reconcile daily financial deposits for admissions, memberships, registrations, retail sales, and other organizational transactions.
Assist with merchandise receiving, pricing, stocking, inventory management, and visual presentation.
Maintain clean, organized, welcoming, and attractive public spaces.
Ensure displays, informational materials, and visitor resources are stocked and current.
Maintain accurate records, databases, spreadsheets, and reports.
Assist with data entry, filing, correspondence, and general office functions.
Prepare materials and communications as needed.
Collaborate with staff across departments to support organizational goals and initiatives.
Support special projects and departmental activities as assigned.
Assist with event setup, guest services, admissions, retail operations, and event breakdown.
Provide exceptional customer service during public programs and special events.
Support audience engagement efforts and help create a positive visitor experience throughout campus.
Participate in organizational committees, training opportunities, and professional development activities.
Work collaboratively with colleagues across departments.
Perform other duties as assigned.

Requirements

High school diploma or equivalent required
Two (2) years of customer service, retail, reception, administrative support, or related experience required
Flexibility to work regularly scheduled evening and weekend hours required
Experience working with computer systems and databases required
Strong verbal and written communication skills required
Strong organizational and time-management skills required
Excellent customer service and interpersonal skills are a must
Ability to communicate and interact with diverse populations required
Ability to manage multiple priorities while maintaining attention to detail required
Ability to work both independently and collaboratively required
Ability to maintain confidentiality and exercise sound judgment required
Ability to learn organizational programs, exhibitions, and services and communicate them effectively to the public
Frequent standing, walking, reaching, bending, stooping and lifting of merchandise or materials throughout the retail shop, museum, reception and storage areas
Occasional sitting while performing administrative and customer service duties
Ability to move throughout the facility to assist visitors, respond to operational needs, and support special events
Ability to communicate effectively with visitors, students, employees, volunteers, and community members in person, by telephone, and through electronic communication
Frequent use of hands and fingers for computer work, operating a point-of-sale system, handling merchandise, and processing transactions
Ability to lift up to 30 pounds independently and up to 50 pounds with assistance
Ability to operate computers, POS systems, telephones, and standard office equipment
The final candidate will be required to complete a post-offer, pre-employment background check.

Skills

Point-of-sale systems
Cash handling
Ticketing systems
Membership software
Word processing
Email
Spreadsheets (Excel or Sheets)
Electronic calendars
Presentation software (PowerPoint or Google Slides)
Google Workplace

Location

Museum of Art

Work Type

Part-time
Evening hours
Weekend hours

Experience Level

2 years of experience

Education Level

High school diploma or equivalent
Associates degree or higher preferred

Salary/Compensations

14.5 hrs/wk

About the Company

Munson is committed to community engagement and belonging.
We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring.
This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization.

Equal Opportunity

Munson is an equal opportunity employer.