Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Health Insurance Enroller role.
Rezi rewrites your resume against Community Service Society of New York's job description. Free.
Tailor your resume to this Health Insurance Enroller role.
Rezi rewrites your resume against Community Service Society of New York's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Health Insurance Enroller posting at Community Service Society of New York — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Health Insurance Enroller posting at Community Service Society of New York — free, in seconds.
About the Role
The Health Insurance Enroller assists consumers in enrolling in health coverage through various New York State and City agencies, and supports Medicaid beneficiaries who may qualify for Medicare. This role is crucial for connecting low-income New Yorkers with essential health insurance options.
Responsibilities
- Provide information and education about insurance enrollment options and assistance to consumers.
- Assist individuals with enrolling into Medicaid coverage through NYC Human Resources Administration, other Local Social Services Districts, and the NY State of Health Marketplace.
- Conduct telephone and written outreach to Medicaid beneficiaries who appear to be eligible for Medicare.
- Maintain thorough case records of services provided, advice and/or referrals offered.
- Assist with FE-ABD program outreach development.
- Respond to live helpline calls from consumers with enrollment issues.
- Assist with scheduling consumers for health insurance enrollment appointments.
- Perform other responsibilities as identified by the Supervisor.
Requirements
- Bachelor’s degree in public health, social work, or public administration preferred.
- Experience providing assistance to consumers and/or advocates on health insurance and health care access issues strongly preferred.
- Excellent customer service and telephone communication skills required.
- Fluency in Spanish, Chinese, Korean, Haitian Creole, Russian, or other languages preferred.
- Excellent telephone, counseling, and communication skills required.
- Ability to write clearly, concisely, and keep detailed notes of all communications.
- Salesforce or other database skills preferred.
- Microsoft Office proficient.
- Experience working in nonprofit, mission-driven, or public policy agencies is strongly preferred.
- Must have own wired internet connection for remote work.
- Office work requires sitting, use of a computer, and answering phone calls.
Skills
- Customer service
- Telephone communication
- Counseling
- Written communication
- Database management
- Microsoft Office
Location
- New York State
- New York City
Work Type
- Hybrid
Experience Level
- Preferred experience providing assistance on health insurance and health care access issues
- Strongly preferred experience working in nonprofit, mission-driven, or public policy agencies
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $75,196.00
Benefits
- Comprehensive medical coverage provided by 1199
- Comprehensive dental coverage provided by 1199
- Comprehensive vision coverage provided by 1199
- 403b retirement savings plan
- Defined benefit retirement plan
- Commuter benefit plan
- Employee Assistance Program (EAP)
- Robust paid time off policy
About the Company
- The Community Service Society (CSS) is an independent, not-for-profit organization with over 180 years of experience driving public policy innovations to support low-income New Yorkers.
- CSS runs several statewide programs to help consumers find and enroll in health coverage.
- The CSS FE-ABD program collaborates with 24 Community Based Organizations across all 62 counties in New York State.
- CSS offers health insurance assistance through a central hotline and a network of specialist agencies and community-based organizations.
Equal Opportunity
- CSS is an Equal Employment Opportunity/Affirmative Action employer.
- CSS does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, military status, or any other characteristic protected by applicable federal, state, or local law.
- CSS complies with all applicable federal, state, and local laws governing employment, recruitment, and hiring.