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About the Role
Lead the adoption and governance of AI tools within an employee-owned engineering firm, working closely with IT leadership to integrate AI into daily operations across all offices and practice groups.
Responsibilities
- Own the support model for enterprise AI tools, including intake, triage, escalation paths, knowledge base, and service levels.
- Administer AI platforms, managing licensing, user provisioning, connectors, integrations, usage monitoring, and cost tracking.
- Approve AI tools, pilots, integrations, and configuration changes within firm policy, with the authority to act quickly.
- Manage adoption and training initiatives, including onboarding sessions, prompt libraries, office hours, and a champions network.
- Partner with Design Technology on AI integration within engineering workflows (BIM/CAD, GIS, modeling, document production) and evaluate new tools.
- Monitor new AI tools and features, assess their impact and opportunity, and adapt the support model and guidance.
- Administer and uphold AI governance, including the firm’s AI acceptable-use policy, data classification, vendor security reviews, and records retention for AI outputs.
- Collect and prioritize business use cases, piloting automations or agents that deliver practical value.
- Report to IT leadership on AI tool usage, successes, risks, and opportunities.
- Supervise or mentor AI support analysts and coordinate with external vendors.
- Perform occasional travel as required.
Requirements
- Bachelor’s degree in IT, Computer Science, Engineering or related field, or equivalent experience.
- 7+ years in IT support, systems administration or digital enablement.
- 3+ years leading people or programs with a record of driving technology adoption or organizational change.
- Hands-on administration of enterprise AI platforms (Copilot, Claude or similar) and M365 tools (Entra ID, Purview, SharePoint/Teams).
- Working knowledge of LLM concepts, prompt design, data privacy and AI risk frameworks such as NIST AI RMF.
- Strong training and communication skills, with the ability to explain technical limits to non-technical staff.
- Demonstrated ability to thrive in a fast-changing environment: responsive, adaptable and comfortable reprioritizing quickly as needs shift.
- AEC or engineering industry experience is preferred.
- ITIL certification is preferred.
- Scripting or low-code skills (Power Automate, Python) are preferred.
Skills
- AI adoption
- AI governance
- Copilot
- Claude
- M365 tools
- Entra ID
- Purview
- SharePoint
- Teams
- LLM concepts
- Prompt design
- Data privacy
- AI risk frameworks
- NIST AI RMF
- Training
- Communication
- Technology adoption
- Organizational change
- IT support
- Systems administration
- Digital enablement
- BIM/CAD
- GIS
- Document production
- Power Automate
- Python
Location
- United States
- Latin America
- Canada
- UK
Work Type
- Hybrid
- In-person (3 days in office)
Experience Level
- 7+ years in IT support, systems administration or digital enablement
- 3+ years leading people or programs
Education Level
- Bachelor’s degree in IT, Computer Science, Engineering or related field, or equivalent experience.
Salary/Compensations
- Starting pay range for this position depends on skills, experience, education and geographical location.
Benefits
- Comprehensive health benefits (medical, dental, vision, and prescription plans).
- Pre-tax flexible spending plans for medical, dependent care, and transportation.
- Short and long-term disability, and employer paid life insurance.
- Paid holidays, floating holidays, and paid time off (PTO).
- Employer-contributed 401(k) plan and additional financial planning support.
- Professional growth opportunities, including tuition reimbursement, in-house training, and incentives for professional registration and professional organization memberships.
About the Company
- Founded in 1951, Hazen and Sawyer is an employee-owned company with a singular focus on 'all things water.'
- Work includes planning, design, and oversight of construction of environmental infrastructure – for water, wastewater, and stormwater management.
- Fosters a work environment low on bureaucracy and high in creativity.
- Recruits talented professionals, provides challenging assignments, and furnishes necessary tools for success.
- Has over 2,000 employees in 70+ offices throughout the United States, Latin America, Canada, and the UK.
- Offers a flexible hybrid work schedule.