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About the Role
Join Group 1 Automotive, a Fortune 250 automotive retailer, and become part of a team that is committed to delivering exceptional customer experiences. We are looking for customer-focused, motivated, and professional Automotive Service Advisors to join our high-performing service teams. As the primary point of contact between our customers and service department, you'll build lasting relationships, provide trusted guidance, and help customers maintain their vehicles with confidence. If you're passionate about customer service and enjoy working with people in a fast-paced environment, we'd love to hear from you.
Responsibilities
- Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish.
- Listen to customer concerns and accurately document vehicle service needs.
- Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections.
- Communicate repair recommendations, costs, and timelines clearly and effectively.
- Coordinate with technicians to ensure efficient workflow and timely vehicle delivery.
- Keep customers informed throughout the repair process.
- Review completed work with customers and explain services performed.
- Maintain strong customer relationships to encourage repeat and referral business.
- Consistently meet or exceed customer satisfaction and sales performance goals.
- Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners.
Requirements
- Previous Automotive Service Advisor experience required.
- Previous dealership experience is strongly preferred.
- Excellent customer service, communication, and relationship-building skills.
- Strong sales aptitude with the ability to recommend maintenance and repairs needed.
- Positive attitude, professional appearance, and strong work ethic.
- Ability to multitask and perform in a fast-paced environment.
- Basic computer and technology skills.
- Goal-oriented with a desire to achieve performance objectives.
- High School Diploma or equivalent required.
- Valid driver's license and acceptable driving record.
Skills
- Customer service
- Communication
- Relationship-building
- Sales aptitude
- Multitasking
- Computer skills
- Technology skills
Location
- Group1 Toyota of North Austin
- Group1 Hyundai North Austin
- Cedar Park Nissan
- Round Rock Nissan
- Mercedes-Benz of Georgetown
Work Type
- Full-time
Experience Level
- Previous Automotive Service Advisor experience required
- Previous dealership experience strongly preferred
Education Level
- High School Diploma or equivalent required
Benefits
- Competitive Pay Plan
- Medical, Dental, and Vision Insurance
- Life and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
About the Company
- Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom.
- As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions.
- As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next.
- Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees.
- At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another.
- We believe great careers are built in environments where people are trusted, challenged, and given room to grow.
- If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1.
- More opportunity. More support. More ways to build a career that moves you forward.
Equal Opportunity
- We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.
- Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.