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Don't guess if your resume is good enough.
See how it scores against the PLAYER RELATIONS COORDINATOR posting at Saratoga Casino Hotel — free, in seconds.
About the Role
The Player Relations Coordinator will work closely with Casino Hosts to ensure VIP guests enjoy every visit to the property, promoting outstanding relations with all guests and Team Members by providing service in a friendly, swift, and responsible manner.
Responsibilities
- Assists the Player Development and Saratoga Club teams from preparation to execution of events, promotions, reservations and daily VIP programs.
- Responds to and fulfills guests requests as approved based on play.
- Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
- Assists with maintaining relationships with VIP guests by providing excellent customer service through personal contact by phone and in person.
- Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
- Keeps track of existing products/services and/or progress on department initiatives.
- Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
- Politely gives consistent, timely and accurate information and finds answers when unsure.
- Responsible for working effectively as a collaborative team player.
- Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
- Promotes outstanding customer relations.
Requirements
- College degree or equivalent required.
- Must have at least 1-3 years guest service experience.
- Must have the ability to effectively manage time and perform multiple tasks simultaneously.
- Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
- Must present a well-groomed professional appearance.
- Must be able to work a flexible schedule including weekends and holidays as needed.
- Able to lift and carry 40 lbs occasionally.
- Able to stand and walk 6-8 hours.
- Must be at least 18 years of age.
- Selected applicants will be required to complete an online onboarding process.
Skills
- Excellent interpersonal, problem solving and customer service skills.
- Requires good verbal and written communication skills.
Location
- Saratoga Springs, NY
Work Type
- Full-time
Experience Level
- 1-3 years guest service experience
Education Level
- College degree or equivalent
Benefits
- Competitive Medical, Dental, & Vision Insurance
- Vacation & Sick Time That Promote Work/Life Balance
- Company Paid Life Insurance
- 401(k) with 4% Match
- Free Employee Assistance Program
- Robust Employee Recognition Program
- $20.00 YMCA Memberships.
- Local and National Discount Programs Through EAP & Tickets@Work
- STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
- Unlimited growth potential
- Delicious FREE Meals in Our Team Dining Facility
About the Company
- As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.”