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About the Role

The Enrollment Coordinator leads efforts to connect children and families across New York City with Fresh Air programs through strategic school partnerships, community-based outreach, and family enrollment support. This role is responsible for building and managing relationships with schools, community organizations, family-serving agencies, and other high-impact referral partners to increase awareness, applications, and participation in Fresh Air's programs. Reporting to the Director of Enrollment, the Enrollment Coordinator plays a key role in ensuring children and families can successfully navigate the enrollment process and access Fresh Air opportunities.

Responsibilities

Cultivate, manage, and strengthen partnerships with schools, after-school programs, community-based organizations, health providers, libraries, and other family-serving institutions to expand enrollment and increase access to Fresh Air programs among NYC children and families.
Develop relationships with high-impact referral partners that provide access to large numbers of children and families across New York City.
Support families throughout the enrollment process and connects participants with resources that help ensure a successful program experience.
Lead community engagement initiatives, including presentations, special events, outreach campaigns, and partnership driven recruitment efforts.
Recruit, train, and support community ambassadors who promote Fresh Air’s programs within their neighborhoods.
Facilitate presentations to parents and caregivers to encourage applications for Fresh Air’s summer opportunities; host community-based registration and orientation events.
Provide bilingual (English/Spanish) translation and interpretation support for families and partners to ensure language accessible communication, documents, and outreach materials.
Review applications and support families throughout the application process.
Train and supervise seasonal staff, interns, and volunteers for presentations, outreach, and application support activities.
Assist with the placement of children into Fresh Air’s programs in alignment with program capacity and participant needs.
Provide parents with guidance as they prepare for their child’s summer experience.
Coordinate and support project-based outreach efforts, including timeline development, logistics coordination, and cross-departmental communication.
Travel throughout NYC's five boroughs and attend evening and weekend meetings and events as needed.
Assist with overall Fresh Air program management needs as determined by the Director of Enrollment.
Other responsibilities as assigned.

Requirements

Bachelor’s Degree required.
Two to five years of experience in community outreach, community engagement, customer service, or related work serving NYC families.
Prior supervisory experience required.
Enthusiastic, teamwork-oriented, with strong interpersonal and customer service skills.
Bilingual: able to communicate effectively in both English and Spanish, with strong public speaking, written, and verbal communication skills.
Strong analytical, strategic thinking, and problem-solving skills; able to plan and balance multiple projects and partnerships.
Strong organizational skills and attention to detail.
Strong computer skills, including proficiency in Microsoft Office Suite and experience with databases; Salesforce experience a plus.
Demonstrated tact, diplomacy, cultural competence, and flexibility.
Ability to work under pressure and meet tight deadlines.
Ability to use independent judgement.
Project coordination or project management experience preferred.
Genuine interest in youth development and supporting Fresh Air’s mission and vision.
As part of our commitment to maintaining a safe and healthy workplace, Fresh Air requires all employees to meet applicable vaccination requirements in accordance with federal, state, and local laws. As new public health issues arise, Fresh Air may require additional vaccinations. Proof of vaccination or an approved exemption will be required as a condition of employment, if applicable.

Skills

Bilingual (English/Spanish)
Public speaking
Written communication
Verbal communication
Analytical thinking
Strategic thinking
Problem-solving
Planning
Project balancing
Organizational skills
Attention to detail
Microsoft Office Suite proficiency
Database experience
Salesforce experience
Tact
Diplomacy
Cultural competence
Flexibility
Ability to work under pressure
Ability to meet tight deadlines
Independent judgement
Project coordination
Project management

Location

New York City

Work Type

Full-time
Hybrid (three days a week in the office)

Experience Level

Two to five years of experience
Prior supervisory experience

Education Level

Bachelor’s Degree

Salary/Compensations

$60,000-$70,000

Benefits

Medical insurance
Dental insurance
Vision insurance
Flexible spending accounts
Commuter benefits
Employer retirement contribution plans
Employee retirement contribution plans

About the Company

Since 1877, The Fresh Air Fund (Fresh Air) has been a leading youth development organization providing transformative opportunities for children and young adults from New York City's underserved communities.
Rooted in the belief that access to nature and outdoor experiences can change lives, Fresh Air connects young people to the outdoors while providing opportunities for personal growth, leadership development and exploration.
Through free summer camp and year-round leadership development, educational enrichment and career exploration programs, Fresh Air helps young people develop the skills, confidence and connections they need to thrive.
Serving more than 1.8 million children throughout its history, Fresh Air remains committed to expanding access to life-changing experiences that empower young people to reach their full potential.
At Fresh Air, employees are driven by purpose, collaboration and a shared commitment to creating opportunities that help young people succeed.

Equal Opportunity

The Fresh Air Fund is proud to be an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations and communities to apply.