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Tailor your resume to this Reservationist (Full-Time) - $17.50/hr role.

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About the Role

As the first point of contact for guests, you will be responsible for selling the hotel and booking optimal accommodations. This requires extensive knowledge of the property, its offerings, and local attractions to manage all aspects of a guest's stay.

Responsibilities

• Consistently offer professional, friendly, and engaging service.
• Provide accurate and thorough information on accommodations, packages, promotions, services, and amenities.
• Book and enter room reservation requests using the booking system.
• Assist guests with planning and booking hotel, restaurant, package, and special event reservations.
• Assign specific accommodations based upon feature and/or location requests.
• Transfer calls and respond to guest inquiries.
• Recommend local attractions and places of interest.
• Process payments and send details and confirmation to the guest.
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
• Update reservations ensuring a flawless check-in and check-out process.
• Answer telephone and email inquiries in a timely manner.
• Provide support to guests by confirming, changing, or canceling reservations.
• Assist guests with payment and credit card charges questions.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Assist the Front Office Manager in daily front desk operations when needed.
• Fully comprehend and operate all relevant aspects of the hotel reservations system.
• Maintain accurate records about bookings, payments, and additional guest information.
• Perform additional tasks as assigned by supervisors.

Requirements

• Must be knowledgeable of the property and its offerings, including restaurants, spa, activities, and local attractions.
• Must be able to manage all aspects of a guest's stay.
• Must adhere to high standards of service as a partner of Preferred Hotel & Resorts, LVX Collection.
• Must be able to operate all relevant aspects of the hotel reservations system.

Skills

• Customer service
• Sales
• Booking systems
• Communication
• Problem-solving
• Attention to detail

Location

• The Lake House

Work Type

• Full-time

Experience Level

• Entry-level

Benefits

• Paid Time Off
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Optional Insurances
• 401K Match
• Membership Discounts to the Sands Family YMCA
• Free Lunch and/or Dinner during shift
• Rooms, Food & Bev, and Spa Discounts at The Lake House
• Employee Discounts at The Lake House and through LifeMart
• Company sponsored Community Service and Wellness Events

About the Company

• The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting.
• The Lake House is a partner of Preferred Hotel & Resorts, LVX Collection.

Equal Opportunity

• The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.