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About the Role

As the first point of contact for guests, you will be responsible for selling the hotel and booking optimal accommodations. This requires extensive knowledge of the property, its offerings, and local attractions. You will manage all aspects of guest stays, from initial reservations to in-room dining requests, while upholding high service standards.

Responsibilities

Consistently offer professional, friendly, and engaging service.
Provide accurate and thorough information on accommodations, packages, promotions, services, and amenities.
Book and enter room reservation requests using the booking system.
Assist guests with planning and booking hotel, restaurant, package, and special event reservations.
Assign specific accommodations based upon feature and/or location requests.
Transfer calls and respond to guest inquiries.
Recommend local attractions and places of interest.
Offer advice on the local area when necessary.
Process payments and send details and confirmation to the guest.
Maximize revenue by up-selling guest rooms and recommending hotel facilities.
Update reservations ensuring a flawless check-in and check-out process.
Answer telephone and email inquiries in a timely manner.
Provide support to guests by confirming, changing, or canceling reservations.
Assist guests with payment and credit card charge questions.
Assist guests regarding hotel facilities in an informative and helpful way.
Assist the Front Office Manager in daily front desk operations.
Fully comprehend and operate all relevant aspects of the hotel reservations system.
Maintain accurate records about bookings, payments, and guest information.
Perform additional tasks as assigned by supervisors.

Requirements

Must be knowledgeable of the property and its offerings, including restaurants, spa, activities, and local attractions.
Must be able to manage all aspects of guest stays.
Must be able to provide reservations for hotel services and in-room dining.
Must adhere to high standards of service.
Must be able to operate the hotel reservations system.
Must maintain accurate records.

Skills

Customer service
Sales
Booking systems operation
Communication (verbal and written)
Problem-solving
Attention to detail

Location

The Lake House

Work Type

Full Time
Part Time

Benefits

Paid Time Off
Medical, Dental and Vision Benefits
Optional benefits
401k with up to 4% Employer Match
Membership Discounts to the Sands Family YMCA
FREE Lunch and/or Dinner during your shift
Robust and formalized training program
Rooms, Food & Bev, and Spa Discounts
Many Employee Discounts through LifeMart

About the Company

The Lake House is a partner of Preferred Hotel & Resorts, LVX Collection.
The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting.

Equal Opportunity

The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.