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About the Role

The Office Coordinator is responsible for supporting the general management of the building and assisting with operational processes. This role involves greeting residents and visitors, handling telephone calls, processing mail, and performing various clerical tasks. The position may also include participation in the Professional Staff On-Call duty rotation.

Responsibilities

• Receive payments and issue receipts.
• Assist with contracting and billing/collections processes using the Entrata system.
• Process checks, web payments, and ensure deposits are made three times per week.
• Process invoices for Accounts Payable through Yardi and PNC Invoice Automation system.
• Upload receipts and proof of vendor payment.
• Answer incoming telephone calls, determine caller purpose, attempt to resolve inquiries, and forward calls as necessary.
• Take and deliver messages or transfer calls to voicemail.
• Answer questions about The Towers and provide information to callers.
• Welcome on-site visitors, determine the nature of their business, and announce them to appropriate personnel.
• Monitor visitor access.
• Assist the Associate Director of Housing in supervising Office Assistants.
• Sort and route office mail and process outgoing mail.
• Respond to and follow up with correspondence sent to The Towers main email address.
• Maintain fax machines, assist users, send faxes, and retrieve/route incoming faxes.
• Operate computer terminal to input and retrieve data.
• Operate office machines such as adding machines, calculators, copiers/scanners/faxes, paper shredders, and postage machines.
• Order, receive, and maintain office supplies.
• Create and print fax cover sheets, memos, and other documents.
• Perform other clerical duties such as filing, photocopying, and collating.
• Assist and be present for Move-In and Move-Out Processes.
• Assist with marketing efforts, including conducting tours and attending events.
• Serve in the professional staff on-call duty rotation.
• Respond to campus within 30 minutes for after-hours emergencies.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Bachelor’s degree and prior experience in a college or university setting preferred.
• 2-3 years of clerical experience.
• Knowledge of administrative and clerical procedures and systems, including file/record management.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to operate office equipment including photocopiers, fax machines, and telephones.
• Knowledge and understanding of organizational structure, workflow, and operating procedures.
• Good organization and communication skills.
• Must be a team player.
• Ability to move and lift up to 35lbs.
• Ability to navigate up and downstairs.
• Ability to participate in an on-call rotation and respond to campus within 30 minutes for after-hours emergencies.
• Some evening and weekend work required.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Entrata system
• Yardi
• PNC Invoice Automation system
• Organization skills
• Communication skills
• Teamwork

Location

• The Towers at the City College of New York

Work Type

• Full-time
• Onsite

Experience Level

• 2-3 years clerical experience

Education Level

• High school diploma or GED
• Bachelor's degree preferred

Salary/Compensations

• $22.00-$26.00 per hour
• Staff apartment (estimated worth $23,232 per year)

Benefits

• Comprehensive benefits package
• Health benefits
• Dental benefits
• Vision coverage
• 401K

About the Company

• Capstone On-Campus Management is a leader in managing student housing for non-profit owners and higher education institutions.
• We implement and support custom management programs that align with the educational philosophy and goals of our campus partners.
• Our management team members possess experience working on-campus and often hold degrees in higher education, student affairs, business, or social services.
• We pride ourselves on building strong relationships with campus colleagues, striving for excellence, and delivering exceptional service.

Equal Opportunity

• Capstone On-Campus Management (COCM) provides equal employment opportunities to all individuals.
• Employment decisions are based on qualifications and abilities.
• COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status, or any other characteristic protected by law.