Customer Success & Scheduling Specialist
Crisafulli Bros. Plumbing and Heating Contractors, Inc · Albany, NY, US
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About the Role
We are looking for a Customer Success Representative who is professional, dependable, personable, and passionate about creating a great customer experience. In this role, you will connect with customers, answer questions, address concerns, and help them schedule appointments, serving as the friendly, dependable voice of the company.
Responsibilities
- Connect with customers throughout the day.
- Answer customer questions.
- Address customer concerns.
- Help customers schedule appointments with ease.
- Ensure each conversation is helpful, professional, and personalized.
Requirements
- Previous call center, appointment scheduling, and office experience preferred.
- Excellent communication and interpersonal skills, especially over the phone.
- Ability to talk with clients and type notes simultaneously.
- Strong attention to detail and organizational skills.
- Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Positive, professional attitude with a genuine desire to help and care for customers.
- Comfortable working with computers, scheduling platforms, and learning new software systems.
- Ability to work independently while also being a supportive and collaborative team player.
- Reliable and comfortable working in an in-office, phone-based environment.
- Valid Driver's License.
- References.
Skills
- Communication skills
- Interpersonal skills
- Phone etiquette
- Typing
- Attention to detail
- Organizational skills
- Multitasking
- Prioritization
- Customer service
- Computer proficiency
- Scheduling software proficiency
- Teamwork
Location
- Albany, NY
Work Type
- In-office
- Phone-based
Salary/Compensations
- Competitive hourly pay
- Opportunities to earn weekly bonuses
Benefits
- Paid vacation
- Sick time
- Family First Vacation Day
- Health coverage
- Dental coverage
- Vision coverage
- 401(k) plan with a 4% company match
- $50,000 of company-paid life insurance
- Paid training
- Professional development opportunities
- Consistent, year-round employment
- Dedicated personal workspace
- On-site gym
- Free breakfast every Tuesday and Thursday
- Annual company picnic
- Holiday celebration
- Wellness activities
- Employee events including yoga, CPR training, Family tubing days, volleyball, cornhole
About the Company
- A company-wide commitment to our “Red Carpet Service” philosophy.