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About the Role
The Retail Operations Coordinator is responsible for the accurate and timely processing of shipments and merchandise movements across Wolford’s New York City boutiques. This role ensures merchandise is organized, accurately recorded, and ready for the sales floor, allowing store leaders to focus on clients. The coordinator also supports inventory accuracy, store standards, and operational processes across all US boutiques through monitoring, follow-up, and training.
Responsibilities
- Own daily shipment receiving and processing for NYC boutiques, coordinating priorities and time across locations based on delivery volume and business needs.
- Unpack, count, inspect, and verify incoming merchandise against shipment documentation and advance shipping notices (ASNs); complete accurate receiving in NewStore.
- Identify shortages, overages, damages, and other delivery discrepancies; document issues and follow up with the appropriate teams through resolution.
- Prepare merchandise for the sales floor, including required labeling, security tagging, and replenishment, in partnership with store teams.
- Prepare and process outbound shipments, interstore transfers, and other approved merchandise movements, ensuring accurate documentation, system transactions, and shipment tracking.
- Maintain organized, safe receiving and stockroom areas, keeping product accessible and shipment materials cleared promptly.
- Monitor open ASNs, negative on-hand balances, and open or aging transfers; follow up with stores to research discrepancies and complete required actions.
- Coordinate and track weekly cycle counts, required recounts, and inventory corrections; support stocktakes and discrepancy research.
- Monitor damage processing and ensure merchandise is documented, handled, and removed from sellable inventory according to company procedures.
- Identify recurring NewStore inventory issues and escalate unresolved discrepancies with clear supporting information.
- Support consistent execution of the Operations Manual and maintain best practices for stockroom organization, merchandise care, and inventory handling.
- Review stockroom standards during store visits and partner with store leaders to improve organization and workflow.
- Provide hands-on guidance and operational retraining on receiving, transfers, cycle counts, and related NewStore processes.
- Ensure store teams check returned or handled merchandise before restoring it to sellable stock, following company procedures.
- Coordinate store pulls for PR requests, communicating requirements and tracking product pulls, transfers, shipping, and returns as applicable.
- Support end-of-season transfers to Outlet or E-commerce and other approved special product movements.
- Provide operational assistance to headquarters for PR, damages, or other product handling needs as assigned.
Requirements
- Experience in retail stock, inventory, logistics, or store operations; luxury or specialty retail experience preferred.
- Working knowledge of receiving, transfers, cycle counts, and stockroom organization; NewStore experience preferred.
- Strong attention to detail, organizational skills, and follow-through, with the ability to balance shipment deadlines and administrative responsibilities.
- Clear communication skills and confidence supporting and training store teams.
- Proficiency in Microsoft Excel, Outlook, and inventory or point-of-sale systems.
- Ability to perform the essential physical duties of receiving and moving merchandise, with reasonable accommodation as applicable, and to travel between NYC boutiques; occasional store visits as needed.
Skills
- NewStore experience
- Microsoft Excel
- Microsoft Outlook
- Inventory systems
- Point-of-sale systems
Location
- 609 Madison Avenue
Work Type
- Full-time
Experience Level
- Retail stock, inventory, logistics, or store operations experience
- Luxury or specialty retail experience preferred
About the Company
- Wolford represents the epitome of luxury and innovation in legwear and bodywear.
- With a rich heritage of knitting expertise and a global presence, we are committed to delivering exceptional quality, unmatched comfort, and a tailored customer experience.
- We empower our teams to exceed expectations, foster innovation, and contribute to the growth of a timeless, desirable brand.
Equal Opportunity
- Wolford is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.