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About the Role

We are seeking a hands-on Installer/Technician to travel to customer locations to install, troubleshoot, maintain, and repair commercial dock and door equipment. This is a field-based position involving physical work, varied customer sites, and mechanical, hydraulic, and electrical equipment.

Responsibilities

• Install and replace commercial doors, operators, dock levelers, vehicle restraints, seals, shelters, and related equipment.
• Diagnose and repair dock and door systems; inspect and maintain equipment and document completed work.
• Respond to emergency service needs and participate in assigned after-hours and weekend on-call coverage.
• Follow safety procedures when using tools and working around equipment, stored energy, and elevated work areas; complete and maintain applicable fall protection, aerial lift, lockout/tagout, and other required safety training and certifications.
• Communicate professionally with customers and T&J team members.
• Maintain a clean, organized, and properly stocked service vehicle.

Requirements

• Mechanical, hydraulic, and electrical aptitude.
• A valid driver license free of major infractions.
• Ability to complete Company forklift certification and other required job-specific safety training/certifications.
• Availability for scheduled or assigned emergency after-hours and weekend on-call coverage.
• Ability to perform physically demanding field work, including climbing and working in changing weather conditions, with reasonable accommodation where applicable.
• Strong work ethic, attention to safety, customer service, teamwork, and willingness to learn.

Skills

• Technical school training
• Welding experience
• Customer service
• Teamwork
• Willingness to learn
• Strong customer service and interpersonal skills
• Excellent verbal and written communication skills
• Confidence communicating with customers by phone and email
• Strong organization, attention to detail, and follow through
• Ability to manage multiple quotes and priorities at the same time
• Basic mechanical aptitude or an interest in learning about Dock & Door equipment and repair processes
• Ability to understand information from technicians and turn it into an accurate customer proposal
• Comfort following up with customers and asking for approval to proceed with recommended repairs
• Proficiency with email, word processing, spreadsheets, and computer based systems

Location

• Customer locations

Work Type

• Full Time
• Part Time

Experience Level

• Depending on experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $25.00 to $32.00 per Hour

Benefits

• 401(k) retirement plan with a 50% Company match on the first 5% contributed.
• Paid vacation time based on regularly scheduled hours.
• Paid sick time based on regularly scheduled hours.
• Paid Company holidays when the holiday falls on a day the employee is normally scheduled to work, based on the employee's normal scheduled hours for that day.
• Company clothing allowance.
• Opportunities for training and professional development.
• Participation in Company events, including our annual employee celebration, which alternates between the Clambake and Dinner Dance Gala.
• A supportive, family-oriented work environment where employees are valued and respected.

About the Company

• Since 1954, Thompson & Johnson Equipment (T&J) has built its reputation by investing in employees, supporting customers, and Delivering Our Promise.
• We are a family-owned company where people, service, and long-term relationships matter.
• Northeast Dock & Door (NEDD) is a division of T&J specializing in commercial and industrial dock and door equipment, products, service, and solutions.
• At Thompson & Johnson, we're looking for more than experience. We're looking for people who share our commitment to outstanding customer service and supporting one another.
• At Thompson & Johnson, every employee plays an important role in our success.
• We believe great people build great relationships, and we're committed to creating an environment where employees can contribute, continue learning, and take pride in the work they do.

Equal Opportunity

• Thompson & Johnson Equipment Co., Inc. is proud to be an Equal Opportunity Employer.
• We are committed to creating a workplace where all employees are treated with dignity and respect and where employment decisions are based on qualifications, merit, and business needs.