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About the Role
The Patient Services Representative provides all reception, clerical, and organizational support to Evergreen Health’s primary and specialty care facilities. They will collaborate and support team members to ensure a patient focused approach to care.
Responsibilities
- Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls; Provides a positive, welcoming, customer service-oriented experience for the patient
- Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols
- Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility. Confirms the day prior to appointment.
- Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information
- Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients
- Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings
Requirements
- Must be able to communicate clearly and professionally in writing and verbally
- Attention to detail and computer efficiency required.
- Excellent typing and editing/proofreading skills highly desired
- Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Skills
- Medical terminology (preferred)
- EMR (Electronic Medical Records) systems (strongly preferred)
- Typing
- Editing
- Proofreading
Work Type
- Full-time
Education Level
- HS Diploma or GED
Benefits
- Multiple comprehensive medical health insurance plans
- Dental and Vision coverage at no cost
- Paid Time Off package that equals 4 weeks of time in your first year
- 403b with a generous company match
- Paid parking or monthly metro pass
- Professional development opportunities
- Paid lunch breaks
About the Company
- At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
Equal Opportunity
- Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.