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About the Role
Campbell Supply Company is seeking a versatile Parts Consultant to assist customers in identifying and purchasing parts, driving sales growth, and increasing gross margins. Performance is evaluated on a competency scale influencing bonus percentage.
Responsibilities
- Provide exceptional customer service at the parts counter, back counter, or phone room.
- Assist customers in finding the correct parts for their specific applications.
- Offer guidance, product insights, and technical knowledge.
- Maintain up-to-date expertise on the company's full product line, including compatibility and benefits.
- Stay informed on industry developments, trends, and innovations.
- Actively engage with customers to promote and upsell parts and accessories.
- Meet or exceed personal and team sales goals.
- Accurately process orders across multiple channels.
- Ensure timely delivery or pickup of parts.
- Monitor stock levels and communicate needs with the inventory team.
- Recommend reorders or new product additions based on demand and customer feedback.
- Develop strong connections with customers, including repair technicians, contractors, and fleet operators.
- Attend industry events and training to broaden network and knowledge.
- Track personal and team sales data, including gross margins.
- Prepare performance reports and offer suggestions to improve sales and efficiency.
- Engage in ongoing training to stay current with product updates and sales strategies.
- Support onboarding and development of new team members by sharing knowledge and best practices.
Requirements
- High school diploma or equivalent.
- Previous experience in sales or customer service, preferably in the automotive, equipment, or heavy-duty industry.
- Strong interpersonal and communication skills.
- Technical knowledge of vehicle or machinery parts is highly desirable.
- Goal-oriented with a drive to succeed in a sales environment.
- Skilled in problem-solving and decision-making.
- Comfortable using inventory management and point-of-sale software.
Skills
- Product expertise
- Service quality
- Sales results
- Interpersonal skills
- Communication skills
- Technical knowledge
- Problem-solving
- Decision-making
- Inventory management software
- Point-of-sale software
Location
- 7 locations
Work Type
- Full-time
- Monday-Friday 11:30A-8P
- One Saturday per month 7A-2P
Experience Level
- Previous experience in sales or customer service
- Technical or vocational training is a plus
Education Level
- High school diploma or equivalent
- Technical or vocational training
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Generous Paid Time Off (PTO)
- Employee Discount Portal
- Education Reimbursement
About the Company
- Campbell Supply Company is a second-generation family-owned dealership with 7 locations, serving customers since 1967.
- Our goal is to drive success by providing exceptional service, quality products, and tailored solutions for the commercial and emergency vehicle industries.
- We are committed to fostering a positive, inclusive work environment where you can thrive personally and professionally.
Equal Opportunity
- Campbell Supply Company is an Equal Opportunity Employer.