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About the Role
Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Previous experience as a veterinary receptionist or medical office assistant preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Skills
- Customer service
- Clear communication
- Animal care passion
- Veterinary terminology
- Pet behavior understanding
Location
- Pound Ridge, NY
Work Type
- Full-time
Experience Level
- Determined by candidate's skills, experience, and qualifications
Salary/Compensations
- $18 - $23 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Pound Ridge Veterinary Center has proudly served the local community since 1974.
- Led by Dr. Hillary Schilke, the practice blends decades of trusted care with modern medical capabilities.
- AAHA-accredited hospital since 1979 and a NYSVMS-VFAP accredited facility.
- Committed to the highest standards of patient care, safety, and service.
- Compassionate, knowledgeable team takes the time to listen and tailor care to each pet’s unique needs.
- Voted “Best Veterinary Center of Westchester 2022”.