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About the Role
Help every member and guest feel welcome at Retro Fitness. You will manage check-ins, answer questions, support member accounts, and keep the front desk organized while helping members connect with club services.
Responsibilities
- Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
- Process authorized payments and account updates, verify account information, and document member requests.
- Maintain confidentiality and escalate concerns that require management approval.
- Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings.
- Promote approved retail and service offerings and connect members with the sales or fitness team.
- Keep the desk organized and attended, complete shift checklists, and communicate important issues during handoffs.
- Follow payment, guest registration, and account procedures.
- Keep the lobby and assigned areas clean and stocked.
- Complete assigned checks and report hazards, equipment issues, and member incidents promptly.
Requirements
- Friendly communication, dependable attendance, and a willingness to help members and teammates.
- Customer service experience preferred; candidates seeking their first job are welcome to apply.
- Basic computer skills and the ability to learn membership and point-of-sale systems.
- Ability to multitask, handle account information carefully, and stand or perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.
Skills
- Communication
- Customer Service
- Basic Computer Skills
- Multitasking
Work Type
- Part-time
Education Level
- High school diploma or GED completed or in progress
Salary/Compensations
- Hourly pay: [insert approved range]
- 7% personal PT sales commission
- 10% supplement sales commission