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About the Role
The Instructional Support Specialist supports Mount Saint Mary College’s digital learning operations by providing faculty and student support for the learning management system (LMS) and related instructional technologies. Responsibilities include delivering training and troubleshooting assistance, developing support resources, assisting with online learning orientation programs, supporting faculty communications and technology initiatives, and contributing to the day-to-day operations of the office.
Responsibilities
- Serve as a primary point of support for faculty in the effective use of the LMS for face-to-face, hybrid, and fully online instruction through training, consultative, and troubleshooting services.
- Support the office in the design and delivery of trainings and workshops focused on effective use of the LMS in instruction.
- Develop resources (e.g., documentation, video tutorials, support materials) for LMS use and technology-enhanced instruction.
- Assist faculty with the development and editing of instructional content for online placement, including audio, video, and other multimedia.
- Support the design and delivery of the Online Learning Student Orientation Tutorial (OLSOT) for students enrolled in hybrid and online courses, including management of the OLSOT hold.
- Provide support in the development of “Digital Teaching Toolkits” and other faculty messaging via email and newsletters throughout the year.
- Provide secondary support to instructional design projects such as course development, as assigned by the Director.
- Provide office support with daily administrative tasks, such as maintaining office calendars, assisting in the production of the Annual Report and other types of research reports, and ordering supplies on behalf of the office.
- Assist in maintaining the office’s web presence, including the office’s resource website and social media.
- Represent the office by participating in committees, as requested by the Director.
- Assume other relevant duties, as assigned by the Director.
Requirements
- Bachelor's degree in Education, Communications, Educational Technology, Business Administration, or a related field.
- Exceptional written, verbal, organizational, and interpersonal communication skills.
- Strong customer service orientation with the ability to provide timely and professional support to faculty, staff, and students.
- Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
- Ability to learn and support new software applications and educational technologies.
- Ability to manage multiple priorities, maintain accurate records, and perform administrative tasks with strong attention to detail.
- Must be authorized to work in the United States.
- Does not sponsor employment visas.
Skills
- Learning management system (LMS) support
- Instructional technologies support
- Training delivery
- Troubleshooting
- Developing support resources
- Online learning orientation support
- Faculty communications
- Technology initiatives support
- Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams)
- Learning and supporting new software applications
- Educational technologies
- Managing multiple priorities
- Record keeping
- Administrative tasks
- Attention to detail
- Higher education experience
- Faculty support
- Academic technology support
- Customer service
- Training material development
- User guide development
- Tutorial development
- Support documentation development
- Multimedia content creation/editing
- Online learning environments
- Hybrid learning environments
- Technology-enhanced learning environments
Location
- On Campus
Work Type
- Full-Time
- 35 Hours per Week
Experience Level
- 1–2 years of experience in higher education, faculty support, academic technology support, customer service, training, or a related field (preferred)
Education Level
- Bachelor's degree in Education, Communications, Educational Technology, Business Administration, or a related field.
Benefits
- Medical
- Dental
- Vision
- 403(b) Retirement Plan (Pre-Tax & Roth Options)
- 403(b) Employer Match
- Generous Paid Time Off
- Paid Holidays
- EAP
- Voluntary Life
- Voluntary AD&D
- Voluntary Hospital Insurance
- Voluntary Critical Illness Insurance
- Flexible Spending Accounts – Health, Dependent Care
- College Paid Life Insurance
- College Paid Long Term Disability
- Tuition Remission – Self and Dependents
- Tuition Exchange Program
About the Company
- Mount Saint Mary College is committed to creating an inclusive and diverse workplace.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
- We actively encourage applications from individuals of all backgrounds, experiences, and perspectives.