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About the Role
The Retail Associate is a Full-Time position responsible for ensuring customers have a positive shopping experience by engaging in various store tasks and maintaining high standards of customer service and operational efficiency.
Responsibilities
- Ensures customers have a positive shopping experience.
- Makes eye contact, smiles, and greets all customers courteously and friendly.
- Treats fellow associates with respect.
- Follows company best practice standards in all work centers.
- Ensures proper merchandise presentation.
- Performs a range of functions in all areas of the store as business needs require.
- Practices safe behaviors and maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
- Maintains clutter-free, clear egress to emergency exits.
- Corrects or reports any unsafe conditions or practices to Store Leadership.
- Assists customers with merchandise and answers questions knowledgeably.
- Provides prompt and efficient responses to customers.
- Handles customer issues courteously and calls for Store Leadership when needed.
- Represents and supports the Company brand.
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
- Maintains a professional appearance and adheres to the Company’s dress code.
- Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
- Expedites newly received merchandise to the sales floor and merchandises items per company best practice.
- Understands Loss Prevention Awareness program, Shortage Highway, and merchandise protection standards.
- Demonstrates integrity and honesty in all interactions.
- Safeguards confidential information, cash, credit card information, and merchandise.
- Follows all Mark-Out-of-Stock (MOS) policies.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions.
- Maintains a high level of awareness and accuracy when handling bankable tenders.
- Demonstrates a sense of urgency to efficiently perform their role.
- Maximizes productivity by executing all Store best practices and minimizing steps in their workflow.
Requirements
- Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
- Ability to perform basic mathematical calculations commonly used in retail environments.
- Ability to work Full-Time hours.
- Ability to use all Store equipment, including PDTs, registers and PC as required.
- Ability to spend up to 100% of working time standing, walking, and moving around the Store.
- Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
- Ability to occasionally push, pull and lift more than 25 pounds.
- Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
- Ability to regularly push, pull and lift more than 20 pounds (for Stockroom shifts).
Skills
- Customer service
- Merchandise presentation
- Cash handling
- Loss prevention awareness
- Basic mathematical calculations
Work Type
- Full-Time
Salary/Compensations
- $17.50 – $18.00
About the Company
- Ross is an equal employment opportunity employer.
- We consider individuals for employment or promotion according to their skills, abilities and experience.
- We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
- Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Equal Opportunity
- Ross is an equal employment opportunity employer.
- We consider individuals for employment or promotion according to their skills, abilities and experience.
- We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce.
- Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.