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About the Role
We are looking for a confident, service-driven Table Games Supervisor to lead a team, maintain the integrity of casino games, and create an exceptional experience for every guest. This hands-on leadership role involves overseeing daily table games operations, supporting and developing dealers, ensuring compliance with gaming regulations, and fostering a fun, welcoming, and professional gaming environment.
Responsibilities
- Supervise Table Games Dealers and assigned associates.
- Assign dealers to tables and adjust staffing to meet business needs.
- Coach, train, and provide ongoing feedback to dealers.
- Support associate onboarding, performance evaluations, and attendance monitoring.
- Foster a respectful, accountable, and service-focused team culture.
- Coordinate table openings and closings, fills, credits, payouts, and chip inventory.
- Monitor table activity to ensure games are conducted accurately, fairly, and according to procedures.
- Verify game activity and transactions in accordance with company policies and internal controls.
- Maintain a visible presence on the gaming floor to support operational efficiency and guest experience.
- Stay informed about promotions, special events, and changing operational needs.
- Enforce company policies, game procedures, internal controls, and gaming laws.
- Identify and address procedural errors, irregularities, suspicious activity, and potential violations.
- Maintain accurate logs, reports, and required documentation.
- Support compliance with Title 31, anti-money laundering, and responsible gaming practices.
- Partner with Surveillance, Security, Cage, and other departments to resolve concerns.
- Assist with investigations involving gaming irregularities, associate incidents, and guest complaints.
- Respond to guest questions, concerns, and game disputes with professionalism and fairness.
- Resolve routine issues promptly and escalate unresolved matters to management.
- Promote a fun, welcoming, and entertaining atmosphere.
- Serve as a role model for professionalism, accountability, and service.
- Direct daily work, assign duties, and support training and development of Table Games Dealers.
- Evaluate performance, recognize strong performance, and address conduct or performance concerns.
- Help resolve associate complaints and operational issues.
Requirements
- High school diploma or GED required.
- Minimum of two (2) years of Table Games experience required.
- Demonstrated knowledge and ability to manage Blackjack and Craps; or Blackjack, Roulette, Pai Gow, and Baccarat.
- Working knowledge of casino rules, Table Games manuals, departmental policies, procedures, internal controls, and applicable gaming regulations.
- Demonstrated leadership skills and the ability to direct, coach, train, and support team members.
- Strong guest service skills and the ability to professionally handle guest concerns and game disputes.
- Excellent verbal communication and interpersonal skills.
- Ability to perform quick and accurate calculations involving chips, wagers, payouts, winners, losers, and U.S. currency.
- Basic computer proficiency, including data entry into tracking systems.
- Ability to observe game activity, review player data, identify irregularities, and apply procedures consistently.
- Ability to remain calm, professional, and decisive under pressure.
- Ability to read and understand written instructions, policies, procedures, correspondence, and reports.
- Ability to communicate information clearly in one-on-one and small-group settings.
- Ability to organize work, manage competing priorities, and solve routine operational problems.
- Ability to maintain confidentiality and demonstrate the highest standards of integrity.
- Ability to stand and walk for extended periods and move easily throughout the table games pit.
- Ability to push, pull, carry, and lift up to 40 pounds.
- Ability to bend, reach, stoop, twist, grip chips and cards, and perform other physical activities.
- Willingness to work the assigned shift and support operational needs.
Skills
- Table Games knowledge
- Leadership
- Guest Service
- Communication
- Attention to Detail
- Judgment Under Pressure
- Teamwork
Work Type
- Full-time
Experience Level
- Minimum of two (2) years of Table Games experience
Education Level
- High school diploma or GED
About the Company
- We are a casino looking for professionals passionate about casino operations, team leadership, and outstanding guest service.
Equal Opportunity
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.