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About the Role

The Development Operations and Donor Engagement Manager plays a key role in strengthening and executing OppNet’s fundraising and engagement efforts. This role leads the day-to-day execution of core Development operations, annual giving and donor engagement, and volunteer engagement, working across teams to ensure strong fundraising practices, thoughtful donor and volunteer relationships, and necessary processes and information are in place.

Responsibilities

Manage day-to-day revenue administration across OppNet’s fundraising streams, ensuring gifts, pledges, payments, and donor records are accurately and consistently maintained.
Own pledge administration and follow-up, proactively tracking outstanding pledges and upcoming payments.
Own OppNet’s donor acknowledgment process, ensuring timely and accurate acknowledgment letters, tax receipts, and other gift-related donor communications.
Develop, maintain, and drive adoption of Development Operations documentation and standard processes, creating clear workflows, expectations, and accountability.
Drive fundraising analytics and reporting, leveraging Salesforce and other data sources to identify trends, surface actionable insights, and inform fundraising and donor engagement decisions.
Support pipeline and moves management for the Director of Development Operations and Donor Engagement and Executive Leadership.
Partner with the Director of Development Operations and Donor Engagement to grow and strengthen OppNet’s individual donor base, with a particular focus on new donor acquisition, donor retention, and deepening the engagement of existing supporters.
Drive proactive donor engagement strategies across the Development team, identifying opportunities to recognize, engage, and deepen relationships with supporters.
Analyze individual giving and donor engagement performance, surfacing trends, opportunities, and recommendations.
Partner with the Director of Development Operations and Donor Engagement and Communications Manager to develop strategic donor communications, and manage the donor communications calendar.
Lead the day-to-day management of OppNet’s volunteer engagement program, partnering closely with Program teams to plan and execute a dynamic calendar of volunteer opportunities.
Own the planning and execution of volunteer opportunities, coordinating across teams to ensure effective recruitment, communication, preparation, execution, and follow-up.
Manage relationships with key volunteer partners and individual volunteers, developing and executing year-round engagement approaches.
Own volunteer data management and reporting in Salesforce, ensuring volunteer opportunities, participation, engagement history, interests, and partner relationships are consistently and accurately captured.
Proactively identify and develop opportunities to expand and deepen volunteer engagement.
Participate in organization-wide learning sessions, working groups, and optional affinity groups.
Attend weekly team meetings, All Hands meetings, All Staff meetings, team retreats, and annual institution-wide retreat.

Requirements

At least 4 years of nonprofit fundraising/Development experience, with demonstrated experience engaging and stewarding donors across the donor lifecycle.
Experience contributing to fundraising campaigns and donor communications, including solicitation, stewardship, and renewal efforts.
Experience using a CRM to manage donor information, track engagement, and support fundraising operations.
Strong written and verbal communication skills, with experience developing clear, compelling external communications for a range of audiences.
OppNet requires that all employees, including new hires, be fully vaccinated against COVID-19, unless an exemption has been approved.

Skills

Salesforce experience strongly preferred
Data management
Relationship building
Problem-solving
Communication (warmth and confidence)
CRM usage
Fundraising analytics and reporting
Donor stewardship
Volunteer management
Project management

Location

New York, NY

Work Type

Hybrid In-Person
Full-time

Experience Level

4+ years of nonprofit fundraising/Development experience

Salary/Compensations

$70,433–$77,250

Benefits

Medical coverage (health, dental, and vision)
HRA
Flexible Spending Account
Family leave (up to 100% coverage for twelve weeks)
Life insurance
Retirement benefits (403(b))
Generous time off (vacation, sick, and holidays)

About the Company

Since 2003, The Opportunity Network (OppNet) has been committed to providing students, regardless of background, with the resources and connections necessary to achieve their college and career goals.
Our founding Fellows program supports 1,000 New York City students each year, from the summer after tenth grade to college graduation, boasting a 98% graduation rate within six years.
About 93% of Fellows are first-generation college students, and 91% secure meaningful employment or graduate school admission within six months of graduating.
Our Career Fluency® Partnerships program enhances workforce and college readiness for 100,000 students across 20 cities.
Our Opportunity Ignited program helps employers with intern matching and training, improving talent pipelines and workplace environments, training over 350 staff in 22 partner firms in its first five years.

Equal Opportunity

OppNet is an equal-opportunity employer. Even if you may not meet every qualification listed, we strongly encourage you to apply without hesitation.
If you believe in our organization’s mission and feel confident in your potential to excel at OppNet, we warmly welcome your application.
Our commitment lies in considering a wide range of candidates, and valuing various workplace experiences and backgrounds.
Whether you are new to the non-profit sector, returning to work after a break, considering a career change, or taking the next step in your professional journey, we are excited to hear from you!
We recognize that multifarious teams make the strongest teams, and we encourage people from all backgrounds to apply.