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About the Role
Tioga Downs is seeking Players Club Representatives to provide top-notch customer service for guests, maintaining a working knowledge of the company's property and special events.
Responsibilities
- Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.
- Responds to guests’ requests, complaints or inquiries courteously and promptly.
- Possesses a working knowledge of area, package plans, special features, hours of operation and all outlets of the Players Club.
- Provide information to guests about club program, promotions and events for multiple properties.
- Provide information to guests about racing, food operations, and project for multiple properties.
Requirements
- High School diploma or GED required.
- Previous Customer Service experience preferred.
Work Type
- Full-Time
Education Level
- High School diploma or GED
Benefits
- Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
- Generous 401K plan - 100% Vested from the beginning!
- Medical, Dental, Vision and Life Insurance available for Full-Time Employees
- Paid Time Off, Sick Time and Holiday Pay
- Tuition Reimbursement for eligible employees
- Discounts available for Hotel, Restaurants, Spa Services, and more