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About the Role
Sid Harvey’s, an HVAC wholesale distributor, is seeking a full-time HVAC Counter Sales professional for its Long Island City, New York location. This role focuses on providing excellent customer service, processing orders efficiently, and generating sales through up-selling and add-on strategies while representing the company professionally.
Responsibilities
- Assist customers promptly at the counter, asking pertinent questions, providing information, taking orders, and delivering excellent customer service.
- Conduct oneself professionally and ethically, treating all customers and associates with courtesy and respect.
- Effectively promote manufactured and remanufactured products to encourage customer up-selling.
- Perform data entry and retrieval on the computer system, including customer orders, branch transfers, quotations, inventory, and pricing.
- Follow up on customer orders, resolve issues to customer satisfaction, and respond promptly.
- Notify the Branch Manager of missed opportunities, such as customer requests for out-of-stock or unavailable merchandise.
- Answer telephones professionally and pleasantly, assisting customers, taking orders, and providing excellent customer service.
- Provide product/job quotes as appropriate.
- Demonstrate knowledge of Sid Harvey products (Air Conditioning, Refrigeration, and Heating) to meet customer needs.
- Continuously update product knowledge and stay informed about product inventory and applicability.
- Communicate relevant policies and procedures regarding purchases, returns, and credit terms to customers.
- Assist in maintaining the appearance of the branch, including cleaning the counter area, warehouse, and bathrooms.
- Report back orders and material discrepancies.
- Accurately perform cycle counts as required.
- Perform all duties safely, following all safety rules, and inform the manager of any potentially hazardous conditions.
- Assist in year-end physical inventories as requested.
- Perform other responsibilities as directed.
Requirements
- Regularly required to stand; walk; carry and/or reach.
- Regularly required to lift up to 25 lbs.
- Frequently required to lift up to 50 lbs.
- Occasionally required to lift up to 100 lbs.
- Regularly required to talk or hear.
- Regularly required to read and identify numbers for accurate order filling and receiving of material, payment processing, etc.
- Required to apply sound reasoning and logic in performing daily tasks.
- Required to be able to safely operate a forklift and/or pallet jack.
- Must be able to pass a drug test.
Skills
- Customer service
- Sales
- Data entry
- Computer systems
- Order processing
- Problem-solving
- Communication
- Product knowledge
- Inventory management
- Forklift operation
- Pallet jack operation
Location
- Long Island City, New York
Work Type
- Full-time
Experience Level
- Self
Education Level
- Blue Hawk University training
Benefits
- Highly competitive wages
- Bonus Program
- Generous company contribution for employee and qualified spouse/dependent insurance (Medical, Dental, Vision, Life insurance, Long-term disability insurance)
- Paid Vacation
- Paid Holidays
- Sick Time
- Flex time
- 401-K with partial company match
- Profit Sharing
- Free enrollment into Blue Hawk University for online-based training
About the Company
- Sid Harvey’s is an HVAC wholesale distributor of heating, cooling, and refrigeration equipment and products.