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About the Role
The BDC Sales Agent receives, processes, verifies, and distributes information from inbound and outbound calls regarding new and pre-owned vehicles, internet leads, and general inquiries, aiming for 100% guest satisfaction.
Responsibilities
- Handle all guest inquiries with a focus on 100% guest satisfaction.
- Receive inbound calls on new and pre-owned vehicles with the goal to establish a firm appointment date and time.
- Project a friendly and helpful demeanor while answering questions and providing vehicle sales information.
- Maintain and communicate exceptional product and inventory knowledge.
- Gather and track all guest data and accurately enter it into the BDC database.
- Utilize detailed scripts to address guest inquiries and meet dealership and manufacturer objectives.
- Facilitate timely follow-up on all internet leads.
- Adhere to company direction regarding the National Do Not Call List and Privacy Acts.
- Partner with BDC Manager on dealership activities and communicate with dealership management or front-line employees on behalf of guests.
Requirements
- High School Diploma or GED.
- One year dealership experience required.
- Valid New York State Driver License.
Skills
- Communication and interpersonal skills.
- Time-management and organizational abilities.
- Problem-solving and critical thinking abilities.
- Attention to detail.
- Financial and accounting knowledge.
- Automotive sales and customer service knowledge.
- Proficiency in Microsoft Office (Word, Outlook, Excel) and CDK software.
Location
- Dealership setting
Work Type
- Full-time
- Occasional weekend and evening hours required
Experience Level
- 1 year dealership experience
Education Level
- High School Diploma or GED
About the Company
- The firm reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Equal Opportunity
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.