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About the Role
White Cap offers an exciting and diverse work environment with a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job through knowledgeable, capable, and dependable associates.
Responsibilities
- Ensures accurate order processing, pricing, and procurement while delivering dependable service to customers.
- Supports associates and customers through transparent communication, teamwork, and unwavering commitment to operational excellence.
- Processes orders across multiple channels, including phone, email, text, and counter, ensuring accuracy and timely service delivery.
- Manages basic pricing within established guidelines to maintain margin goals.
- Coordinates non-stock procurement and logistics to meet customer needs.
- Handles payments securely, including credit card, check, and cash transactions.
- Identifies stock products and recommends comparable alternatives to support customer requirements.
- Ensures service commitments through proactive coordination and follow-up.
- Maintains accurate records and documentation for transactions and procurement activities.
- Guides and trains junior associates to promote teamwork and dependable performance.
Requirements
- HS Diploma or GED strongly preferred.
- Generally 2-5 years of experience in area of responsibility.
- Ability to work Monday - Friday from 7 AM - 4 PM.
- 1 to 2 years' inside sales or customer service experience.
- Ability to manage procurement processes and coordinate logistics.
- Strong organizational skills for handling multiple priorities.
- Demonstrates leadership qualities through mentoring and guidance.
- Proficient in order management systems and basic reporting tools.
Skills
- Order processing
- Pricing
- Procurement
- Customer service
- Communication
- Teamwork
- Operational excellence
- Logistics
- Payment handling
- Record keeping
- Mentoring
- Reporting
Location
- New York
Work Type
- Onsite
Experience Level
- 2-5 years
Education Level
- HS Diploma or GED
Salary/Compensations
- $21.40-$30.00 Hourly
Benefits
- Full job description on White Cap Jobs for additional details on benefits.
About the Company
- White Cap offers an exciting and diverse work environment with a variety of career opportunities.
- The White Cap family is committed to Building Trust on Every Job.
- We do this by being deeply knowledgeable, fully capable, and always dependable.
- If you’re looking to play a role in building America, consider one of our open opportunities.