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About the Role
The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating patient flow through the front office, ensuring superior customer service and timely patient care. PSRs collaborate with internal and external customers in alignment with PCC core values.
Responsibilities
- Greet patients promptly upon arrival with excellent customer service.
- Complete the check-in process efficiently and monitor daily appointment schedules.
- Review and update patient demographics, consents, insurance, and income.
- Ensure patients are screened by financial counselors if applicable.
- Anticipate needs for same-day visits, including registration and insurance verification.
- Maintain an organized work area.
- Complete the checkout process.
- Communicate effectively with back-office support staff and other departments.
- Function as a team member with flexibility to adapt to daily changes.
- Monitor waiting area wait times and communicate delays to patients and staff.
- Manage late arrivals and no-show appointments according to policy.
- Collect co-pays and reconcile daily cash accurately.
- Comply with all front office policies and procedures.
- Process medical records release requests.
- Comply with attendance and punctuality requirements.
- Ensure equipment is turned on and prepared for the workday.
- Occasional overtime and/or weekend hours may be required.
Requirements
- High school diploma/GED required.
- Two years of experience working in a physician’s office or healthcare facility.
- Experience with medical billing and/or collections preferred.
- Ability to interact successfully with people from a variety of backgrounds and abilities.
- Basic computer literacy, including working with databases.
- Working knowledge of electronic medical records and practice management systems.
- Ability to multitask in a fast-paced environment.
Skills
- Exceptional customer service skills.
- Bilingual in English/Spanish preferred.
Location
- North Clinic, 1101 Camino La Costa, Austin, TX 78752
Work Type
- Full-time
- Occasional overtime
- Occasional weekend hours
Experience Level
- Two years of experience
Education Level
- High school diploma/GED
- Some college preferred
Salary/Compensations
- $17.00 to $20.00 per hour
Benefits
- 18 PTO days per year
- 11 paid holidays
- Major Medical Health Insurance Coverage with $0 out-of-pocket medical expenses for most employees
- Dental & Vision
- Flexible Spending Accounts
- Employer-paid Life Insurance
- Employer-paid Short-Term and Long-Term Disability
- Annual Training
- 403(b) with 5% employer matching
About the Company
- People's Community Clinic (PCC) is dedicated to coordinating patient flow and ensuring timely patient care through superior customer service.
Equal Opportunity
- People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.