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About the Role
As our Club Manager, you are responsible for the oversight of all club operations to ensure an exceptional “Judgement Free” member experience. You will be accountable for creating a work environment that supports the culture of the organization and drives member engagement. Your ability to coach and connect is critical to driving an exceptional member experience through a consistent and outstanding team member experience.
Responsibilities
- Coordinate and execute hiring practices and onboarding new team members.
- Create staff schedules, ensuring all shifts are covered and providing back up support as needed.
- Administer and process employee timecards in ADP.
- Manage the company card for expenditures, maintaining receipts.
- Conduct bank deposits.
- Oversee the ordering of club supplies and retail product.
- Trend Key Performance Indicators, identify root causes, and execute improvement plans.
- Ensure team is aware of marketing efforts and trained on all marketing promotions.
- Assess and assist in emergency situations.
- Set assigned tasks and lead team members in a safe and efficient manner.
- Model behaviors for an outstanding member experience and coach others.
- Manage team member performance and provide regular feedback.
- Resolve employee concerns, partnering with HR as needed.
- Submit all employee changes in a timely manner.
- Greet members/guests as they enter and exit the club, assisting with inquiries.
- Promote the Judgement Free Zone® by connecting with members, offering assistance, and upholding club policies.
- Resolve escalated member concerns and partner with Regional Manager when needed.
- Answer phones in a friendly manner and assist callers.
- Perform membership related functions including sign-ups, updates, cancellations, and balance collection.
- Perform prospective member calls and tours, assessing membership needs.
- Execute retail transactions accurately and drive sales goals.
- Oversee regular cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensure restrooms are clean, sanitized, stocked, and clutter-free.
- Perform regular club walks to address safety, policy, and cleanliness concerns.
- Promptly address maintenance and facility concerns with the Facilities Maintenance team.
- Create cleaning and sanitizing assignments for team members and follow up on quality and completion.
Requirements
- 1+ years Customer Service experience
- 2-3 years of experience supervising and leading a team
- Must be able to work over 40 hours per week as needed
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided)
- Basic computer proficiency
- Continual standing and moving throughout the club
- Continual communicating in person or on the phone
- Must be able to lift up to 75 pounds
- Will encounter toxic chemicals during shift
- Frequent cleaning and sanitizing of equipment and facilities
- Moving self in different positions, including bending and twisting
Skills
- Approachable and build strong connections
- Passion for leading and creating a people-first environment
- Take initiative, demonstrate self-awareness, and lead by example
- Coaching, developing, and motivating team members
- Setting clear expectations, providing direction, and following through
- Creating accountability while supporting and empowering the team
- Effective communication and adapting style
- Navigating challenging conversations and conflict with diplomacy and respect
- Managing multiple priorities while staying organized
- Creating an exceptional experience for members and team members
- Acting with integrity and treating everyone with respect
- Serving as a positive ambassador for the Planet Fitness brand
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-3 years of experience supervising and leading a team
Salary/Compensations
- $66,350 to $82,210
Benefits
- Semi-annual performance bonus
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability
- Long-term disability
- Term life insurance
- 401(k) retirement savings plan
- Flexible spending accounts
- Vacation pay
- Sick pay
- Holiday pay
- Free Black Card Membership
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
About the Company
- Planet Fitness's purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all.
- Breaking Boundaries Together is how they bring their employee experience to life, creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together.
- Guided by their PLANET Principles: people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together.
- Join a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong.
Equal Opportunity
- E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama
- Every team member is responsible for contributing to a safe and healthy workplace.
- Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.