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About the Role
As a Forward Deployed Engineer on the mid-market team, you will run several implementations in parallel, configuring agents on Murphy's platform, adapting them to customer needs, and testing them before launch. You will track agent performance, explain results to customers, and tune the agent and contact strategy. Additionally, you will improve templates and tools to enhance team efficiency and mentor new FDEs.
Responsibilities
- Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline.
- Configure and adapt agents from our segment templates to each customer's policies, products and tone.
- Configure how and when we reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
- Set up customer data imports and exports using our standard integration flows.
- Test agents with simulations and evaluations before launch, and fix what fails.
- Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements.
- Spot repeated work across implementations and turn it into templates, scripts or tooling.
- Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders).
- Hand over live customers to our Deployment Strategists with clear documentation.
- Share product gaps and customer feedback with Product and Engineering.
Requirements
- 1 to 3 years in a technical role: software engineering, solutions engineering, implementation, technical support or technical consulting.
- Strong graduates are welcome.
- Write Python and/or TypeScript and SQL.
- Work with APIs and handle data files.
- Like structured, repeatable work and look for ways to automate it.
- Manage several projects at once and keep each one on schedule.
- Communicate clearly with customers and teammates.
- Fluent English.
- Spanish, Portuguese, French, Arabic, German or Italian is a big plus.
- Hands-on experience with LLMs: prompting, evals or building small agents.
- Exposure to collections, lending, telco, utilities or other customer operations.
- A Computer Science, Engineering or Math degree, or equivalent experience.
Skills
- Python
- TypeScript
- SQL
- API integration
- Data file handling
- Project management
- Customer communication
- Team collaboration
- LLMs
- Prompting
- Agent building
Location
- London, UK
Work Type
- Hybrid
- Flexible
Experience Level
- 1-3 years
- Entry Level
Education Level
- Computer Science degree
- Engineering degree
- Math degree
- Equivalent experience
Salary/Compensations
- Competitive salary, based on your skills, experience and impact.
Benefits
- Stock options
- Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.
- Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.
- Hybrid & Flexible work setup
About the Company
- Murphy deploys AI agents for banks, starting with voice AI for debt collection.
- Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.
- We’re live with Santander, Revolut, BBVA and dozens others.
- We’ve proven the product in large-scale pilots with top-tier banks.
- We need to move fast to secure leadership in this $300Bn+ industry.
Equal Opportunity
- We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive.
- We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.