Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Forward Deployed Engineer, Enterprise - London 🇬🇧 role.
Rezi rewrites your resume against Murphy AI's job description. Free.
Tailor your resume to this Forward Deployed Engineer, Enterprise - London 🇬🇧 role.
Rezi rewrites your resume against Murphy AI's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Forward Deployed Engineer, Enterprise - London 🇬🇧 posting at Murphy AI — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Forward Deployed Engineer, Enterprise - London 🇬🇧 posting at Murphy AI — free, in seconds.
About the Role
As a Forward Deployed Engineer, you will own the technical execution of AI agent builds for enterprise customers, primarily banks and large lenders. You will scope with the customer's technical and operations leads, design, build, test, and launch the agent on their systems. Post-launch, you will manage the agent's performance by analyzing production data, explaining results to the customer, and implementing improvements to the agent and contact strategy. Each deployment should contribute to faster future deployments through reusable patterns, tools, and tests.
Responsibilities
- Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.
- Define agent operating procedures (actions, guardrails, escalations) with the customer and translate them into agent behavior.
- Design and engineer prompt and agent logic for identification, negotiation, and payment conversations across languages and channels.
- Configure the platform to meet client needs regarding debtor outreach timing, retry rules, frequency rules, channel mix, payment links, and human agent hand-offs.
- Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to detect errors and drift proactively.
- Build, validate, and maintain integrations with customer systems including core banking, collections platforms, data pipelines, and telephony.
- Diagnose failures using transcripts, traces, and logs, identify root causes, and implement fixes or escalate to Engineering.
- Analyze production performance metrics (contact rates, promises, payments, funnel) using SQL and dashboards, communicate findings to the customer, and drive agent or strategy improvements.
- Collaborate with senior technical and operations stakeholders to define success metrics and ensure timely delivery.
- Support Account Executives with technical discovery and demos for strategic deals.
- Develop reusable templates and playbooks from recurring lessons learned and assist in training new FDEs.
Requirements
- 5+ years in a technical customer-facing role (forward deployed engineering, solutions engineering, implementation engineering, technical consulting, or technical product management).
- Proficiency in writing code and SQL.
- Experience working with APIs and building end-to-end integrations.
- Hands-on experience building with LLMs, including prompting, evaluations, guardrails, harnesses, and tool use.
- Proven track record of delivering production systems for enterprise customers requiring structured testing and iteration.
- Ability to clearly explain technical decisions to senior stakeholders and translate requirements into a delivery plan.
- Comfort working in fast-moving, ambiguous situations where you shape the solution.
- Fluent English.
- Experience in banking, lending, or collections, or with regulated customer communications is a plus.
- Voice AI or telephony experience is a plus.
- A Computer Science, Engineering, or Math degree, or equivalent experience is a plus.
- Spanish, Portuguese, French, Arabic, German, or Italian language skills are a plus.
Skills
- AI agents
- Voice AI
- LLMs
- Prompting
- Evals
- Guardrails
- Harnesses
- Tool use
- SQL
- APIs
- Integrations
- Technical customer-facing roles
- Solutions engineering
- Implementation engineering
- Technical consulting
- Technical product management
- Structured testing
- Iteration
- Communication
- Problem-solving
- Data analysis
- Dashboarding
Location
- London
Work Type
- Hybrid
- Flexible
Experience Level
- 5+ years
Education Level
- Computer Science, Engineering or Math degree, or equivalent experience
Salary/Compensations
- Competitive salary, based on your skills, experience and impact.
Benefits
- Stock options
- Impactful role in a startup journey
- Continuous learning and development
- Hybrid and flexible work arrangements
About the Company
- Murphy deploys AI agents for banks, starting with voice AI for debt collection.
- The platform is designed to optimize recovery rates while maintaining respectful and personalized communication.
- AI-powered agents adapt instantly, engaging across channels like voice, messengers, email, and SMS.
- The company is live with major banks like Santander, Revolut, and BBVA.
- Murphy has proven its product in large-scale pilots with top-tier banks.
- The company aims to secure leadership in a $300Bn+ industry.
Equal Opportunity
- We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive.
- We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.