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About the Role
As a Forward Deployed Engineer, you will own the technical execution of AI agent builds for enterprise customers, primarily banks and large lenders. You will scope with the customer's technical and operations leads, design, build, test, and launch the agent on their systems. Post-launch, you will manage the agent's performance by analyzing production data, explaining results to the customer, and implementing improvements to the agent and contact strategy. Each deployment aims to create reusable patterns, tools, and tests to accelerate future deployments.
Responsibilities
- Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation, and production launch.
- Define agent operating procedures (actions, guardrails, escalations) with the customer and translate them into agent behavior.
- Design and engineer prompt and agent logic for identification, negotiation, and payment conversations across various languages and channels.
- Configure the platform to align with client needs regarding debtor outreach timing, retry rules, frequency within regulations, channel mix, payment links, and human agent hand-offs.
- Build evaluation and simulation harnesses, along with regression tests against real call outcomes, to detect errors and drift proactively.
- Build, validate, and maintain integrations with customer systems, including core banking, collections platforms, data pipelines, and telephony.
- Diagnose failures using transcripts, traces, and logs, identify root causes, and implement fixes or escalate to Engineering.
- Analyze production performance metrics (contact rates, promises, payments, funnel) using SQL and dashboards, communicate findings to the customer, and translate insights into agent or strategy enhancements.
- Collaborate with senior technical and operations stakeholders at the customer to define success metrics and meet timelines.
- Support Account Executives with technical discovery and demonstrations for strategic deals.
- Develop reusable templates and playbooks from recurring lessons learned and assist in training new Forward Deployed Engineers.
Requirements
- 5+ years in a technical customer-facing role (e.g., forward deployed engineering, solutions engineering, implementation engineering, technical consulting, technical product management).
- Proficiency in writing code and SQL, working with APIs, and building end-to-end integrations.
- Hands-on experience building with LLMs, including prompting, evaluations, guardrails, harnesses, and tool use.
- Experience delivering production systems for enterprise customers requiring structured testing and iteration.
- Ability to clearly explain technical decisions to senior stakeholders and translate requirements into a delivery plan.
- Comfort working in fast-moving, ambiguous situations where solution shaping is part of the role.
- Native-level German language proficiency.
- Fluent English language proficiency.
Skills
- AI agents
- Voice AI
- Debt collection
- LLMs
- Prompting
- Evals
- Guardrails
- Harnesses
- Tool use
- SQL
- APIs
- Integrations
- Technical customer-facing roles
- Solutions engineering
- Implementation engineering
- Technical consulting
- Technical product management
- Structured testing
- Iteration
- Communication with senior stakeholders
- Banking
- Lending
- Collections
- Regulated customer communications
- Voice AI
- Telephony
- Computer Science
- Engineering
- Math
Location
- Berlin, Germany
Work Type
- Hybrid
- Flexible
Experience Level
- 5+ years in a technical customer-facing role
Education Level
- Computer Science, Engineering or Math degree, or equivalent experience
Salary/Compensations
- Competitive salary, based on your skills, experience and impact.
Benefits
- Stock options
- Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.
- Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.
- Hybrid & Flexible work setup
About the Company
- Murphy deploys AI agents for banks, starting with voice AI for debt collection.
- The platform is designed to optimize recovery rates while maintaining respectful and personalized communication.
- AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email, and SMS to maximize results while preserving trust.
- Murphy is live with Santander, Revolut, BBVA, and dozens of other top-tier banks, having proven the product in large-scale pilots.
- The company aims to secure leadership in the $300Bn+ debt collection industry.
Equal Opportunity
- We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive.
- We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.