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About the Role
As a Forward Deployed Engineer on the mid-market team, you will run several implementations in parallel, configuring agents on Murphy's platform, adapting them to customer needs, and testing them before launch. Post-launch, you will track performance, explain results to customers, and tune the agent and contact strategy. You will also contribute to improving templates and tools for the team.
Responsibilities
- Run multiple mid-market implementations at the same time, from kickoff to go-live, on a fixed timeline.
- Configure and adapt agents from our segment templates to each customer's policies, products and tone.
- Configure how and when we reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.
- Set up customer data imports and exports using our standard integration flows.
- Test agents with simulations and evaluations before launch, and fix what fails.
- Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain results to customers, and turn findings into agent or strategy improvements.
- Spot repeated work across implementations and turn it into templates, scripts or tooling.
- Help shape the standard workflow for each segment (telco, utilities, healthcare, servicers, lenders).
- Hand over live customers to our Deployment Strategists with clear documentation.
- Share product gaps and customer feedback with Product and Engineering.
Requirements
- 1 to 3 years in a technical role: software engineering, solutions engineering, implementation, technical support or technical consulting.
- Strong graduates are welcome.
- Write Python and/or TypeScript and SQL.
- Work with APIs and handle data files.
- Manage several projects at once and keep each one on schedule.
- Communicate clearly with customers and teammates.
Skills
- Python
- TypeScript
- SQL
- API integration
- Data file handling
- Project management
- Customer communication
- Team communication
- LLMs (prompting, evals, building small agents)
- Collections
- Lending
- Telco
- Utilities
Location
- Berlin
- Germany
- DACH region
Work Type
- Hybrid
- Remote
Experience Level
- 1-3 years
- Strong graduates welcome
Education Level
- Computer Science, Engineering or Math degree, or equivalent experience
Salary/Compensations
- Competitive salary, based on your skills, experience and impact.
Benefits
- Stock options
- Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.
- Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.
- Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in Berlin and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.
About the Company
- Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection.
- We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.
- Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.
- We’re live with Santander, Revolut, BBVA and dozens others.
- We’ve proven the product in large-scale pilots with top-tier banks.
- We need to move fast to secure leadership in this $300Bn+ industry.
- Our mid-market customers need a collections agent that works within weeks.
- To do that for many customers at once, we rely on standard workflows, reusable components and strong tooling, tuned to each customer segment.
- Forward Deployed Engineers on the mid-market team launch these agents and keep improving the system behind them.
- Each launch should be faster and more reliable than the last.
Equal Opportunity
- We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive.
- We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.