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About the Role
The Entitlements Specialist is responsible for the procurement and maintenance of client benefits, monitoring client SSA and PA benefits, and ensuring certification requirements are met. This role also tracks program fee and rental disbursements, monitors Medicaid payments, and coordinates benefits. The specialist will develop and maintain relationships with the Human Resources Administration and Social Security Administration for client advocacy.
Responsibilities
- Ensure all SSI renewals are handled timely and accurately
- Ensure Medicaid benefits are intact and maintained for residents
- Provide requested materials and work closely with auditors during SSA audits
- Provide direct service to residents consistent with service plan goals related to benefits
- Address consumer arrears by initiating reparative processes such as one-shot deals and other means of collecting funds owed through the various agencies
- Prepare and communicate information to clients and staff regarding benefit programs, procedures, changes to benefits, and addresses interruption in benefits with preemptive action
- Facilitate team meetings and case conferences around entitlements
- Facilitate Consumer/tenant meetings and work with staff to address and resolve entitlements issues
- Ensure the accurate completion of client documentation (from intake to discharge) that is consistent with HRA, Medicaid, OMH and JBFCS requirements and guidelines
- Develop and maintain linkages with community service providers
- Work closely with Central Operations team on managing the HRA Medicaid Portal to ensure recertifications are completed prior to the due date
- Link all program clients to the HRA portal
- Manage Entitlement Requests through the Sysaid Ticketing System
- Document all work in each resident’s chart in MyAvatar Informational Notes
- Conduct staff training & development in the area of entitlements as necessary
- Conduct regular reviews of client benefits and related documentation and correspondence
- Maintain relationships with governmental and other agencies within scope of entitlements role
- Submit monthly internal JBFCS reports such as arrears tracking and other related benefits documentation
- Participate in all meetings, as assigned
- Work collaboratively as part of a service delivery team
- Support programs in ensuring resident’s entitlements, benefits and obligations related to program fees are met to ensure they remain in stable housing
Requirements
- Must possess excellent casework, administrative and analytical skills
- Must have intermediate to expert computer skills
- Must be organized and able to multitask
- Must have prior experience working with adults with mental illness
- Must have the ability to work individually on projects as well as be a team player
- Must be organized and meticulous
- Must possess the ability to pay attention to detail
- Engage in physical activities with the residence
- The candidate should be able to read paper and electronic documents and perform significant data entry into various computer programs
Skills
- Casework
- Administrative skills
- Analytical skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Technologically competent in handling administrative practices
Location
- Standard office setting
Work Type
- Full-time
Experience Level
- Minimum of three (3) years of entitlements experience
Education Level
- Bachelor’s degree in human services preferred
- HS Diploma with requisite 3 years of relevant experience
About the Company
- The Jewish Board Adult Residential Services Division
Equal Opportunity
- We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.