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About the Role

The Sales Coordinator executes the hotel's sales strategy to achieve occupancy, average daily rate, extended stay, and market share goals. This role assists with client requests, handles inquiries, and performs administrative duties including contract management, logistics, and report compilation.

Responsibilities

Perform administrative duties such as typing proposals, letters, and contracts.
Collect data, update databases, and complete departmental monthly reports.
Type and distribute all correspondence, including booking notices, letters, and contracts for assigned managers, ensuring 100% accuracy.
Coordinate general office functions, including purchasing supplies, managing messages, handling contracts, answering phones, and assisting with site inspections.
Accurately input and qualify sales inquiry information, asking specific questions to direct callers to the appropriate manager.
Audit space blocked in Delphi, ensuring accurate forecasting, staff, and availability for guestroom and meeting space blocks.
Submit proposals for smaller group inquiries on behalf of sales managers.
Respond to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements.
Regularly follow up with clients and maintain accurate, updated information.
Resolve guest requests and/or complaints to their satisfaction, informing supervisors of major issues.
Input leads into DELPHI and maintain an active trace/follow-up system for all incoming inquiry calls.
Produce Contracts, Form Letters, Banquet Event Orders, Daily Reports, Group Resumes, and Diagrams merged from the DELPHI system.
Generate complete and correct daily event schedules and reader boards.
Prepare and manage weekly reports and their distribution.
Build room blocks in Delphi and manage small group room blocks as needed.
Develop creative menu presentations for potential clients.
Maintain knowledge of all hotel services, features, and hours of operation.
Process Group Definite Booking Turnover and handle amenity requests.
Assist with group requests, including room changes and guestroom counts.
Cross-reference banquet checks with night audit reports.
Handle rooming lists for groups.
Ensure correct coding of group blocks.
Administer all Delphi Catering Documents, including creating and revising Banquet Event Orders (BEOs).
Ensure deposits are paid and send receipts to clients.
Process group commissions.
Email the Weekly Pick up report to all groups (Sales & Catering).
Coordinate the BEO process and administration, ensuring completeness and accuracy.
Assist with Delphi cleanup and maintenance.
Cross-train in other disciplines within the sales department to assist with office coverage and manage shared workload.
Adhere to scheduled work hours, including a 30-minute lunch break, and obtain approval for any overtime.
Schedule workload to meet deadlines for all managers.
Promote teamwork and quality service through daily communication and coordination with other departments.
Coordinate details with other departments for VIP amenities, special requests, or other service needs.
Enter all groups into Passkey and SynXis, ensuring clients receive booking links.
Perform other duties as assigned, including guest room tours, property tours, special guest requests, answering phones, and handling mail.
Manage the E-pro platform for the department in conjunction with purchasing supplies.
Coordinate and inspect show rooms with housekeeping daily.
Recognize VIP arrivals, generate welcome cards and amenities, and distribute them for execution.
Help coordinate and attend client functions when appropriate or necessary.

Requirements

Ability to speak, read, and write fluent English; other languages are beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Problem-solving, reasoning, motivating, organizational, and training abilities.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting, or pulling items weighing up to 25 pounds.
Frequently handling objects and equipment.
Complete the full application in addition to submitting your resume.

Skills

Microsoft Office
Delphi
Canva
Opera systems

Location

Onsite

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$28.00 - $30.00 per hour

Benefits

Medical, Dental & Vision Insurance
Health Savings Account (HSA) with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation & Sick Time
Paid Parental Leave
Company-Paid Life Insurance
Company-Paid Short-Term & Long-Term Disability
Hospital Indemnity, Critical Illness & Accident Insurance
Educational Assistance
Sonesta Hotel Discounts
Additional Perks & Employee Discounts

About the Company

Sonesta International Hotels is the 8th largest hotel company in the U.S. and is growing rapidly.
They operate a dynamic mix of full-service and focused hotels across major cities.
Their diverse portfolio includes owned, managed, and franchised properties in eight countries.
Sonesta focuses on people, delivering service with passion, loyalty with purpose, and creating experiences that genuinely connect.
They deliver quality, value, and memorable stays across 1,000+ properties.

Equal Opportunity

Sonesta is proud to be an equal opportunity employer.
They consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.