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About the Role
Crown Sydney is seeking exceptional talent for its Residential Doorperson team at the ultra-prestigious Crown Residences at One Barangaroo. As a Crown Ambassador, you will deliver exceptional service to residents and visitors, ensuring a seamless and professional arrival and departure experience. This role is key to coordinating residential entrance operations, including guest greeting, driveway management, and vehicle parking/retrieval.
Responsibilities
- Deliver personalized and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway.
- Execute core arrival and departure services, including luggage handling, vehicle coordination, and driveway management.
- Coordinate the accurate and timely delivery of resident items, including newspapers and special requests.
- Assist the Residential Concierge team to deliver smooth and effective day-to-day operations.
- Promptly respond to individual resident and guest needs.
- Liaise with other departments such as Bell Services, Front Office, Crown Spa, and Events to ensure successful delivery of daily operational requirements.
- Offer expertise of residential services, building facilities, and relevant precinct offers for residents and guests.
Requirements
- Demonstrated experience in a guest-facing role within a hotel, hospitality, or residential environment.
- A full, unrestricted NSW driver's license.
- Ability to provide superior service and uphold expectations within a luxury environment.
- Strong ability to multi-task and remain composed in high-pressure environments with VIP guests.
- Excellent communication and time management experience.
- Ability to work with and manage multiple channels of communication and technology.
- Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous.
Skills
- Guest greeting
- Luggage handling
- Vehicle coordination
- Driveway management
- Communication
- Time management
- Multi-tasking
- VIP guest service
Location
- Sydney
Work Type
- Full-time
- Rotating roster
Experience Level
- Guest-facing experience in hotel, hospitality, or residential environment
Salary/Compensations
- Competitive hourly rate of $28.92 per hour + penalty rates + super
Benefits
- Opportunity to be part of a high performing team within an iconic hospitality brand.
- Complimentary meals at on-site staff restaurant.
- Discounts at various F&B venues on property.
- Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth.
- Tailored uniform, washed and laundered free for every shift.
- Take part and be rewarded in Crown’s group-wide recognition and awards program.
- Opportunity to contribute to Crown’s community, diversity & inclusion committees.
- Access to discounts across health & wellbeing.
- Access to novated leasing options.
- Exposure to experiences and learning.
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.