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About the Role

Care Coordinators at Spear Physical and Occupational Therapy support patient care by creating a welcoming environment and managing appointment flow. They are expected to respond to all communications within 2 hours and 24 hours, guide patients through the out-of-network experience, and provide 5-star customer service. A collaborative spirit is valued to foster a community environment for patients and team members.

Responsibilities

Support patient care by making patients feel welcomed and valued.
Control the flow of appointments.
Respond to all phone calls and emails within 2 hours and always within 24 hours.
Guide patients through the out-of-network experience.
Greet all patients who enter the clinic with a smile.
Execute 5-star customer service.
Foster a true community environment for both patients and team members.
Maintain manual dexterity to manipulate office equipment and make written notations.
Use a computer keyboard 90% of each workday.
Communicate effectively over the telephone.
Read information on a computer screen.
Sit, stand, and walk for extended periods of time.
Occasionally lift 10 pounds floor to waist.

Requirements

Previous customer service experience.
Hospitable, welcoming, and team-oriented.
Strong communication skills.
Ability to multi-task.
Strong attention to detail.
Willingness to grow.
Passion for the field of hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out opportunities to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude.
Ability to celebrate wins and learn from losses with patients, colleagues, and surrounding communities.
Resonance with SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork.

Skills

Customer service
Communication
Multi-tasking
Attention to detail
Hospitality

Location

Gowanus

Work Type

Full-time

Experience Level

Entry Level

Education Level

BA/BS degree preferred, not required

Salary/Compensations

$18 - $18 an hour

Benefits

One Medical paid membership
Mental Health benefits including paid time off and support services through Journey Live & employer sponsored EAP program
Medical, Dental, Vision Benefits
Commuter FSA Plan
401(K) Safe Harbor Match: 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation (total match not to exceed 4% of annual compensation)
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Pre-tax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans
Gym membership discounts with Blink & Crunch Fitness
Company Events - Annual Summer Picnic and Holiday Awards Celebration

About the Company

Spear Physical and Occupational Therapy is the nation’s leading outpatient practice with over 40 clinics in the New York Tri-State Area and 25 years of experience.
Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances.
Spear has been honored by top medical, academic, and business communities, including being named the nation’s top physical therapy practice twice by the American Physical Therapy Association and WebPT.
Spear received the Columbia Award for Leadership in Clinical Education.
Spear served as official therapists to Olympic teams and Broadway shows.
Spear has been featured for their expertise in The New York Times, CBS News, Good Morning America, and The Today Show.