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About the Role

The CAC Field Service Representative and Trainer is a specialist supporting heat-pump and ventilation systems. This role ensures timely and effective technical services, support, and training for assigned product lines, while providing customer support for growing business needs.

Responsibilities

Perform administrative duties, including site visit report preparation.
Maintain high level of communication with customers via email and phone.
Prepare technical documents including technical notes, reference sheets, and training materials.
Take full ownership of internal and external working relationships with distributors and factory engineering personnel to resolve product performance issues, QA, and technical investigations.
Provide technical support by phone and in person to contractors and distributors.
Provide on-site training and product support.
Liaise with internal departments and stakeholders as required.
Perform additional duties as assigned.

Requirements

5+ years' experience in HVAC, preferably commercial and refrigeration.
ODP certificate is required.
VRF knowledge is an asset.
Distributor or Contractor experience is a strong asset.
313A or D refrigeration license is an asset.
Knowledge of Hydronic Heating & Cooling systems is an asset.
Controls knowledge (BAS).
Knowledge to work with PowerPoint/Excel/Word.
Passion for continuous learning.
Candidates must obtain any work permits/visas or other authorizations required to legally work in Canada prior to commencing employment.

Skills

HVAC
Commercial refrigeration
Refrigeration
VRF
Hydronic Heating & Cooling systems
Controls (BAS)
PowerPoint
Excel
Word

Location

North York, ON

Work Type

Full-Time
Hybrid

Experience Level

5+ years

Education Level

ODP certificate
313A or D refrigeration license

Salary/Compensations

$75,000-100,000

Benefits

Competitive salary
Excellent benefits

About the Company

At LG, we create Innovation for a Better Life.
We design products and services that make life better, easier, and more enjoyable.
As a global leader in consumer electronics, LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees.
We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.
Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions.
Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.
At LG, Life’s Good.

Equal Opportunity

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.