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About the Role
As a Sales Supervisor, you will be responsible for ensuring the highest level of customer engagement and achieving sales results. You will assist the Store Manager and Assistant Store Manager with daily store operations, including driving sales, providing exceptional customer experiences, and coaching the team. You will also support the implementation of company policies and ensure store standards are maintained.
Responsibilities
- Contribute to overall store success by meeting store and individual sales goals.
- Deliver exceptional customer experiences and drive sales through personalized styling and wardrobing.
- Set the example for customer engagement that exceeds industry standards.
- Build client relationships and drive store sales through client outreach.
- Assist with training, coaching, developing, and motivating associates to achieve maximum sales productivity.
- Serve as the expert on company culture, store operations, and policies & procedures.
- Assist with managing payroll and ensuring payroll goals are met within established guidelines.
- Support and execute directives from Visual Merchandising, Operations, and Marketing.
- Communicate with management regarding employee relations, operations, compliance, and personal skill development.
- Embody the brand in all interactions with customers and peers.
- Ensure Loss Prevention policies and procedures are followed.
- Assist with financial/sales audits and inventories.
Requirements
- 2+ years of related professional sales experience in specialty or luxury retail and/or customer service experience.
- At least 1 year of supervisor experience.
- Ability to accurately and efficiently operate cash register while following cash handling procedures.
- Must work weekend and night shifts.
- Repetitive hand motion while operating cash register or computer.
- Regularly interacts with the public in an often crowded and noisy interactive store environment.
- Standing required for entire work shift.
- Operate office equipment (i.e., computers, phone, fax, scanner and copier).
- Climb ladders as needed.
- Bend, lift, open, and move product up to 50 pounds as needed.
Skills
- Strong leadership ability
- Strong time management skills
- Able to meet performance expectations
- Effective verbal and written communication skills
- Strong organizational skills; ability to multitask and prioritize
- Strong problem solving and decision making skills
- High level of initiative/self-starter
Work Type
- Full-Time
Experience Level
- 1 year of supervisor experience
- 2+ years of related professional sales experience
About the Company
- Join the Splendid family where our love of softness drives all we do, from the fabric of our clothes to the moments we create in our stores, with our customers and in our communities.
- At Splendid we believe in bringing people together. In good company and great conversation.
- We believe in taking time to enjoy the little things and more importantly celebrate the big things.
- We think that people should cherish every moment. Live it up. Laugh out loud. Play a little.
- We believe that home is truly where the heart is and that you should be able to bring a little piece of it with you everywhere you go.
- That's why what we create fits seamlessly into the lives of our customers.
- Splendid offers the opportunity to bring this vision to life in our stores.
Equal Opportunity
- We are committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business.
- We are an equal employment opportunity of minorities, females, protected veterans and the disabled.
- We are committed to providing equal opportunities in employment, and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, or any other legally protected factor.