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About the Role
Provide full end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. Support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.
Responsibilities
- Resolve Service Desk tickets according to SLA
- Resolve customer issues via phone, email, and computer chat
- Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers, and networking
- Accurately document customer interactions in a service desk ticketing system
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes, and repair computer software
- Follow-up with customers to ensure issues are resolved
- Follow detailed training and “how to” documents to resolve tickets
Requirements
- High school diploma or GED required
- Associate or bachelor's degree a plus
- Help Desk experience or work equivalent a plus
- A+ and/or Network+ certification a plus
- Basic technical experience with Windows 11 operating system and computer hardware
- Excellent customer service skills
- Eagerness to learn
- Enthusiastic and positive attitude
- Flexibility to work assigned shift which can include Saturday’s and Sundays as shift demands
- Detail oriented
- Highly organized to manage assigned Service Desk tickets to resolution
- Follow Service Desk practices and procedures
Skills
- Windows 11 operating system
- Computer hardware troubleshooting
- Customer service
- Technical documentation
- Ticket management
- Software installation and repair
- Telecommunications troubleshooting
- Printer troubleshooting
- Networking troubleshooting
Location
- Buffalo, NY
Work Type
- Temp-to-hire
- Full-time
Experience Level
- Tier I support
Education Level
- High school diploma or GED
- Associate degree
- Bachelor's degree
Salary/Compensations
- $23 Hourly
About the Company
- Extra Space Storage started in 1977 and is a New York Stock Exchange-traded company leading the self-storage industry.
- Offers a fast-paced collaborative environment where employees directly contribute to the company’s success.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.