Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Service Coordinator II role.
Rezi rewrites your resume against National Church Residences's job description. Free.
Tailor your resume to this Service Coordinator II role.
Rezi rewrites your resume against National Church Residences's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Service Coordinator II posting at National Church Residences — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Service Coordinator II posting at National Church Residences — free, in seconds.
About the Role
The Service Coordinator is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, prioritizing a person-centric model of service delivery.
Responsibilities
- Coordinate programs and activities for eligible individuals on a group basis.
- Serve as a liaison to community agencies, network with community service providers, and seek out new services.
- Identify low-cost service providers and/or negotiate discounts.
- Monitor the ongoing provision of services from community agencies and document participant use.
- Manage the provision of supportive services where appropriate.
- Develop and maintain a Resource Directory of state and/or local service providers.
- Organize educational events on subjects relating to health care, agency support, life skills, and referral sources.
- Promote participation and link eligible participants to events.
- Identify partners to provide health services and screenings to participants.
- Assist participants in building informal support networks.
- Engage volunteers within the community and/or property when appropriate.
- Coordinate services for participants on an individual basis through a person-centered, non-clinical assessment, intervention, and monitoring process.
- Outreach to all individuals eligible for the program to provide education and offer enrollment.
- Regularly engage all participants to identify areas of need and make referrals to community agencies.
- Conduct telephonic and/or in-person participant assessments and screenings.
- Collaborate and communicate appropriate information with care and service colleagues.
- Provide quality customer service to all eligible individuals.
- Assist participants in acquiring and utilizing desired community services.
- Adhere to a follow-up and monitoring schedule.
- Perform miscellaneous and specially requested tasks as needed.
- Build rapport with participants while maintaining appropriate professional boundaries.
- Manage time independently, completing required tasks and documentation within identified time frames.
- Work autonomously and as part of a team.
- Respond to all communications in a timely and professional manner.
- Accurately record labor time according to program and employer policy and procedures.
- Complete timely electronic and written documentation within required systems.
- Complete all required forms with participants.
- Complete Care Plans and monitoring of plans with participants.
- Submit documentation needed for funder and quality Performance Reports.
Requirements
- High School Diploma or GED required.
- Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family population.
- Demonstrated working knowledge of supportive services and other resources in the area served by the project.
- Demonstrated ability to advocate, organize, problem-solve, and provide results for the participants served.
- Working knowledge of Windows, Microsoft Office Suite and World Wide Web.
- Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility handbook.
- Must adhere to corporate compliance, drug free workplace, safe work practices, and all federal, state, local regulations and laws.
- Ensures all care is provided with respect and dignity for individuals.
- Reports all complaints made by individuals and/or families to the appropriate supervisors.
- Reports all allegations of abuse, misappropriation of funds/individual property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
- Advocates individuals’ personal preferences and right to self-determination.
- Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training.
- Exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
Skills
- Good communication, comprehension and interpersonal skills.
- Computer literacy (demonstrated by a passing score on a computer literacy test).
- Reasoning ability: Ability to apply common sense understanding to carry out detailed instructions.
- Mathematics ability: Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
- Language ability: Ability to speak, read, write and understand English.
Location
- Occasional or as directed by contract and department requests (for travel)
Work Type
- Full-time
- Part-time
Experience Level
- Two or more years of experience
Education Level
- High School Diploma or GED
- Bachelor's degree in social work or a related field (preferred)
About the Company
- National Church Residences- All Divisions
- National Church Residences’ Core Values of Purposeful Service, Compassion, Equity and Inclusion, Excellence, and Servant Leadership.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.