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About the Role
At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This role is within PNC's Treasury Management Lockbox organization.
Responsibilities
- Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures.
- Identifies and addresses exceptions and serves as a point of escalation for complex transactions.
- Partners internally with service partners to route calls, documents or other action items to complete transactions.
- Interacts with external customers to complete transactions.
- Ensures the appropriate materials and documentation are available to complete transactions.
- Provides consultation and advice to internal and external customers.
- Reviews existing processes, recommends improvements and drives implementation.
- Serves as a subject matter resource for process improvement projects.
- Trains and onboards new hires.
- Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures.
- Participates in risk mitigation activities.
Requirements
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
Skills
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Solving
- Process Management
- Products and Services
- Standard Operating Procedures
Location
- Mississauga, Ontario, Canada
Work Type
- In-office
Experience Level
- < 1 year of professional experience
Education Level
- Bachelors
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
About the Company
- PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
- At PNC we foster an inclusive and accessible workplace.
- We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Opportunity
- PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
- California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.