Seasonal Retail Customer Service & Sales Floor Support - Sunset Valley Shopping Center Rack
Nordstrom · Austin, TX, US
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About the Role
Join Nordstrom Rack as a team member in a fast-paced, high-energy environment. You will collaborate with teammates to create a welcoming and inclusive atmosphere for customers, ensuring a quick and easy experience while keeping the store clean and clutter-free. Flexibility is key as you may support different store areas.
Responsibilities
- Ensure the salesfloor stays 'runway ready' through re-merchandising and straightening.
- Assist customers with various transactions across different platforms, operating a point-of-sale system.
- Provide a smooth fitting room experience by greeting, assisting customers, and returning clothing to the floor.
- Maintain a clean and clutter-free customer experience by sorting and returning clothing.
- Organize stockrooms and ensure merchandise is properly checked in and accurately ticketed.
- Demonstrate expertise in all store technologies.
- Adhere to all operational, merchandise, and asset protection standards.
- Promote initiatives like the Nordstrom Rewards program.
- Receive, unload freight, unpack, and deliver newly arrived merchandise.
- Fulfill customer orders in a timely manner following quality standards.
- Prepare and ship customer orders following quality, packing, and shipping standards.
- Utilize inventory management systems to scan, process, and research merchandise shipments.
- Assist in maintaining clean and organized selling floors and stockrooms.
- Provide general support to the store, including setting up special events, organizing backrooms, markdowns, and relocating store fixtures.
Requirements
- Clear, effective communication with strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule based on business need.
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Skills
- Communication
- Interpersonal skills
- Accountability
- Initiative
- Ownership
- Organization
- Attention to detail
- Prioritization
- Flexibility
- Customer service
- Point-of-sale system operation
- Inventory management systems
Location
- Los Angeles
- San Francisco
Work Type
- Full-time
- Part-time
- Seasonal
Experience Level
- Entry Level
Salary/Compensations
- $16.40 - $17.10 Hourly
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- Holidays
About the Company
- Nordstrom Rack is a retail environment focused on providing customers with great deals.
- Nordstrom is committed to supporting its employees and their families through a variety of benefits.
Equal Opportunity
- For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.
- Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.
- Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.