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About the Role
The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients. The role is accountable for revenue growth, client retention, profitability, and long‑term partnership success across a portfolio of strategically important accounts. The SAD sets strategic direction, establishes priorities, and drives consistent, high‑quality execution across renewals, expansions, and ongoing client engagement, serving as a senior escalation point and trusted executive partner for clients.
Responsibilities
- Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals
- Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution
- Foster a high‑performance culture through ongoing feedback, talent development, and succession planning
- Provide executive accountability and senior‑level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities
- Serve as the escalation point for complex client situations and senior‑level engagements, reinforcing strong multi‑level client relationships
- Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies
- Provide strategic guidance, governance, and escalation leadership for renewal strategy execution
- Guide teams in identifying and advancing solution expansion opportunities using a consultative, value‑based approach
- Provide portfolio‑level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling
- Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive‑level client discussions
- Lead and influence cross‑functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data-driven execution
- Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives
- Lead through influence in a highly matrixed environment, aligning cross‑functional partners and senior stakeholders around shared outcomes
- Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high‑quality responses, and effective execution
- Maintain awareness of pharmacy benefit management, managed care, and healthcare market, legislative, and regulatory trends to inform client strategy and positioning
Requirements
- 10+ years of experience in healthcare, account management, or related client‑facing roles
- Prior people leadership experience, including coaching, performance management, and talent development
- Demonstrated success managing large, complex employer or health plan accounts through teams
- Demonstrated executive presence and strategic mat, including leading senior‑level client discussions, presenting complex financial and PBM concepts clearly to non‑technical audiences, and navigating high‑stakes or escalated situations with confidence and credibility
- Strong digital and AI fluency and inclusive leadership aligned with transformation agenda
- Valid driver’s license and reliable, insured personal vehicle
Skills
- Data, analytics, and emerging AI-enabled insights
- Financial leadership
- Executive insight
- Cross-functional leadership
- RFP and renewal leadership
- Market awareness
- Commercial instincts
- Analytical rigor
- Executive presence
- Leading experienced teams
- Navigating complexity, ambiguity, and change
- Digital fluency
- AI fluency
- Inclusive leadership
Location
- U.S. location
Work Type
- Remote
- Hybrid
- Full time
Experience Level
- Senior
- 10+ years of experience
Education Level
- Bachelor’s degree, advanced degree, or equivalent experience
Salary/Compensations
- $105,000.00 - $231,132.00
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.