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About the Role
Our stores are the primary touchpoint with consumers, setting the tone for our brands. We seek individuals who embody our values, are passionate about customer service, and adapt to retail evolution.
Responsibilities
- Ensure high levels of customer satisfaction through excellent service.
- Act as the first point of contact for authorizing discounts and resolving customer queries.
- Serve as a brand ambassador, demonstrating in-depth product knowledge.
- Build and maintain professional relationships with customers.
- Provide outfit building and product recommendations.
- Assess customer needs and provide assistance and information on product features.
- Drive store KPIs and suggest improvements.
- Ensure shop and stock room maintenance, presentation, and organization.
Requirements
- Previous track record within hospitality or retail.
- Effective communicator with the ability to build relationships.
- Team player who recognizes and celebrates others' contributions.
- Ability to adapt quickly to change and work with pace.
- Energetic and authentic with a clear presence on the shop floor.
- Proactive approach to problem-solving and finding in-store solutions.
Skills
- Customer service
- Product knowledge
- Relationship building
- Sales
- Communication
About the Company
- We are brand builders focused on making Calvin Klein and TOMMY HILFIGER desirable lifestyle brands.
- We aim to be one of the best-performing brand groups in our sector.
- We are driving fashion forward as one team with one vision and one plan.
- Our people are a key strength, and we foster an inclusive and diverse workplace where every individual is valued and heard.
Equal Opportunity
- PVH is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
- PVH is committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.