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Tailor your resume to this Outreach Field Supervisor - Transit Homeless Outreach role.

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About the Role

BRC's Transit Homeless Outreach staff members operate throughout the transit system 24 hours a day, providing outreach and case management services to assist homeless individuals in relocating from MTA properties. Due to a recent expansion, BRC has many new outreach positions available. The program serves the New York City metropolitan area, including Manhattan, The Bronx, Brooklyn and Queens.

Responsibilities

• Conduct outreach to homeless individuals within the New York City Subway system, including end of the line stations, and on joint outreach with MTAPD or NYPD.
• Accompany and provide direct supervision of outreach staff on shift, including real-time feedback, modeling behavior, and communicating with partners and city agencies.
• Coordinate onboarding for new outreach staff, including explaining shift duties, registering staff for necessary trainings, connecting staff to BRC’s internal systems, and teaching data entry.
• Lead trainings for existing staff on topics such as client engagement, recognizing mental illness, and skill reinforcement.
• Ensure team and client safety, conduct relevant assessments, and offer referral services to homeless individuals.
• Maintain knowledge of homeless services and programs and stay up-to-date on recognizing signs of mental illness and substance abuse.
• Record and maintain accurate data on all homeless individuals approached during shift and in client case records.
• Consult with shift and clinical supervisors to ensure coordination of services.
• Provide emergency first aid/CPR or overdose prevention protocol assistance when needed.
• Perform related duties as assigned.

Requirements

• At least 2 years of direct outreach experience required.
• Associate's Degree with 1 year of direct outreach experience working with the homeless and/or mentally ill and substance abusing populations will be considered.
• Bachelor's Degree with at least 6 months of direct outreach experience working with the homeless and/or mentally ill and substance-abusing populations will be considered.
• Valid driver’s license strongly preferred.
• Basic computer literacy required.
• Ability to speak Spanish desirable.
• CPR training certification or willingness to take training class in CPR.
• Vaccination preferred but not required.

Skills

• Direct outreach
• Supervision
• Client engagement
• Mental illness recognition
• Substance abuse recognition
• Data entry
• First aid
• CPR
• Overdose prevention
• Basic computer literacy
• Spanish speaking (desirable)

Location

• New York City metropolitan area
• Manhattan
• The Bronx
• Brooklyn
• Queens

Work Type

• Full Time
• 37.5 hours per week

Experience Level

• 2 years of direct outreach experience
• 1 year of direct outreach experience (with Associate's Degree)
• 6 months of direct outreach experience (with Bachelor's Degree)

Education Level

• Associate's Degree
• Bachelor's Degree

Benefits

• Health insurance eligibility upon starting work
• Paid sick time eligibility upon starting work
• Competitive health and dental plans (available for spouse, domestic partner, and dependents)
• Minimum of 3 weeks paid vacation
• 12 paid holidays
• Additional paid sick and personal time
• 403(b) pension plan with matching benefit
• Tuition assistance
• Training opportunities for career development
• Flexible spending accounts (FSAs) for healthcare, transit, and childcare

About the Company

• BRC staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity.
• BRC staff make heroic contributions to the city, providing vital services in times of crisis and need.
• BRC provides a workplace where staff can achieve their goals, make a difference with our clients, and grow personally and professionally.
• BRC has over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens.
• 95% of BRC employees report that they would recommend BRC as a good place to work.
• BRC is committed to building a more caring and compassionate city.