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About the Role

The Field Service Specialist supports customers globally, focusing on deployments, maintenance, and support of CoolIT products in the field to ensure quality and adherence to industry standards.

Responsibilities

Perform on-site and/or support remote installations of CoolIT products.
Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems.
Read and interpret blueprints and technical drawings.
Provide technical support to ASP or End-User on-site technicians.
Offer Plumbing and HVAC consultation to internal teams.
Develop subject matter expertise in CoolIT’s product portfolio.
Deliver training to customers, service technicians, and internal staff.
Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers.
Ensure compliance with relevant environmental, health, and safety regulations.
Complete accurate service documentation, including reports and system testing records.
Coordinate and dispatch field service visits with end-users and Authorized Service Providers.

Requirements

Experience in a Service Specialist or equivalent technical role with a solid understanding of project workflows.
Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations.
Mission-critical environment experience is required.
Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements.
Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes.
Professional communication skills—verbal and written (English).
Must hold a valid driver’s license with a clear abstract and a valid passport (eligible for international travel and security checks).
Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.
Successful candidates will be required to undergo background checks, including criminal record checks and education verification.

Skills

Technical Cooling System Loops
Microsoft Office (Word, Outlook, Excel)
Plumbing
HVAC
Pipe materials and joining methods
Communication skills
Customer service skills
Organizational skills
Interpersonal skills
Independent work
Remote/virtual troubleshooting

Location

Global
Remote

Work Type

Remote
Full-Time

Experience Level

Service Specialist or equivalent technical role

Education Level

Red Seal/Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred.
Mechanical/Electrical background

Salary/Compensations

$67,800 - $101,800

Benefits

Employer-provided benefits coverage begins on the first day of the month following your date of hire.
Medical plans, dental and vision coverage, with premiums shared between the employer and employee.
Voluntary Life & Accidental & Dismemberment (AD&D) Insurance.
Employer-paid premiums for Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
401(k) Retirement Plan with 2% employer-sponsored contribution.
Three weeks of paid time off, six flex days, plus a one-week company-wide holiday shutdown.
$1,000 annually to support professional development and continued learning.
Medical, dental, vision, life insurance, accident insurance, critical illness insurance, hospital indemnity insurance, auto insurance, home insurance, pet insurance, identity theft protection, short-term and long-term disability, 401k, pension plans, retirement health care benefits, short-term incentives, vacation (12 days), holidays, parental leave, employee stock purchase plans (Full-Time Associates), discount on day care services and caregiver services, adoption assistance, group legal services, employee assistance program, employee discount program, and education assistance program.
On-Site childcare and fitness facilities may be available at select Ecolab locations.

About the Company

CoolIT, an Ecolab Company, is a global leader in Direct Liquid Cooling technology for data centers, supercomputers, and high-performance computing environments.
Founded in Calgary, Alberta in 2001, CoolIT Systems is the leading Direct Liquid Cooling technology provider for data centers, supercomputers, and desktop computers.
We design and manufacture solutions used by the largest tech companies globally.
Recognized as one of “The Americas’ Fastest Growing Companies 2023” by Financial Times and honored with the Deloitte Fast 50 Clean Technology award in 2022, as well as the Deloitte Fast 500 distinction in both 2021 and 2022, CoolIT's rapid growth is capturing global attention.
As demand for generative AI, high-performance computing and cloud solutions rapidly expands, there has never been a more exciting time to join our team.

Equal Opportunity

Immigration sponsorship is not available for this role.
Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.
If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.