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About the Role
The Director of Operations will serve as the site leader for the Orchard Park, NY medical device campus, holding full P&L ownership for manufacturing, supply chain, engineering, facilities, EHS, and administration. This hands-on role requires stabilizing daily operations, improving on-time delivery, and aligning key departments around performance goals, while also driving product launches, strengthening customer relationships, and building a high-performing operation.
Responsibilities
- Deliver sustainable profitability, EBITDA growth, and strong returns on invested capital by establishing and executing a long-term strategic vision for the site.
- Establish and sustain daily management discipline with clear structure, roles, priorities, goals, and an operating cadence for predictable site performance.
- Achieve year-over-year improvements in quality performance by aligning and integrating Manufacturing Engineering, Manufacturing, Facilities, Continuous Improvement, Human Resources, Planning, New Product Introduction, and Quality functions.
- Build and sustain a high-performance Lean culture that drives measurable improvements in productivity, efficiency, quality, reliability, and employee engagement.
- Ensure long-term operational competitiveness through strategies in supply chain, manufacturing engineering, automation, continuous improvement, human resources, and new product introduction.
- Accelerate profitable growth through successful product launches by minimizing business risk, reducing time-to-profit, managing technical uncertainty, and ensuring effective customer communication.
- Deliver financial commitments through effective planning, forecasting, and operational execution, adapting to changing demand and optimizing investments.
- Strengthen customer partnerships and business growth by supporting customer solutions, responsiveness, service excellence, and commercial opportunities.
- Build a strong leadership pipeline and high-performance workforce by attracting, developing, retaining, and managing talent.
- Maintain a safe, compliant, and quality-focused operation that meets regulatory requirements, environmental standards, and operational policies.
- Contribute to the overall success of the business by leading strategic and operational initiatives that support organizational priorities and long-term growth objectives.
Requirements
- Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent experience.
- 10+ years of manufacturing leadership experience, including responsibility for operational performance, financial results, and team development.
- 5+ years of P&L management experience in a complex, technically driven manufacturing environment.
- Demonstrated leadership of an organization of 100+ employees, including indirect reports, across multiple customers and a multi-million-dollar operation.
- Proven ability to build high-performing teams, develop talent, and foster a positive, engaged culture.
- Strong knowledge of complex manufacturing operations, including machining, fabrication, metals processing, and product assembly.
- Working knowledge of capacity planning, supply chain management, and manufacturing technologies.
- Experience leading Lean Manufacturing and continuous improvement initiatives that deliver measurable business results.
- Medical device manufacturing experience strongly required (regulated environment); working knowledge of FDA GMP, ISO 13485, and 510(k).
- Strong communication, customer relationship, and problem-solving skills, with the ability to influence at all levels.
- MBA or advanced degree, or equivalent advanced business or technical experience.
- Contract manufacturing experience; combined CM and OEM background strongly preferred.
- 3+ years of experience leading New Product Introduction (NPI), product transfers, or commercialization activities.
- Swiss CNC and five-axis machining experience.
- Machine shop manufacturing experience.
- Demonstrated ability to develop long-term operational strategies and evaluate capital investments.
- Ability to analyze and communicate complex technical, operational, and financial information to diverse audiences.
Skills
- Lean Manufacturing
- Continuous Improvement
- P&L Management
- Supply Chain Management
- Manufacturing Engineering
- Automation
- New Product Introduction (NPI)
- Capacity Planning
- Financial Planning
- Forecasting
- Operational Execution
- Customer Relationship Management
- Talent Management
- Regulatory Compliance
- Quality Management Systems
- Problem-Solving
- Communication
- Leadership
- Team Development
- Swiss CNC Machining
- Five-axis Machining
- Machine Shop Manufacturing
Location
- Orchard Park, NY
Work Type
- Full-time
Experience Level
- 10+ years of manufacturing leadership experience
- 5+ years of P&L management experience
- 3+ years of experience leading New Product Introduction (NPI)
Education Level
- Bachelor’s degree in Business, Engineering, Operations, or a related field, or equivalent experience.
- MBA or advanced degree, or equivalent advanced business or technical experience.
Salary/Compensations
- $170k-$200k annual salary
Benefits
- Medical, dental, and vision benefits effective day one
- 401k Plan with Company Match
- Generous Paid time off and paid Holidays
- Low-cost nutrition & mental health visits
- Tuition Reimbursement and career development programs
- Company-paid life insurance
- Access to individualized financial planning
- Voluntary Universal Life and Long-Term Care
- Voluntary Legal Plan
- Up to $150-off your gym membership annually
- Employee discount programs
- Pet Insurance
- Home Ownership Program
About the Company
- Viant is a global medical device partner providing design, development, manufacturing, and assembly services through capabilities in materials, plastics, metals, extrusion, and automation.
- With nearly 6,000 employees across 24 locations worldwide, it delivers high-quality, life-enhancing products with the scale and expertise to bring devices to market efficiently.
- Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
- Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Equal Opportunity
- Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
- Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.