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About the Role
Responsible for the investigation, evaluation, disposition and settlement of all claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves.
Responsibilities
- Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
- Interacts extensively with various parties involved in the claim process.
- Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
- Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and also in accordance to any statutory, regulatory and ethics requirements.
- Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.
- Other duties as assigned.
Requirements
- Minimum one to three years work experience required preferrably in Auto/Product Liability Claims.
- College/University degree or equivalent work experience preferred.
- Ability to work in fast paced environment.
- Experience working in commercial lines claims and retail claims environment would be an asset.
- Fully licensed in all provinces in which claims are being handled or able to be licensed.
- Minimum requirement completion of the following CIP courses: C11, C12, C14 and C110
Skills
- Knowledge of accepted industry standards and practices.
- Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
- Ability to successfully negotiate the settlement and disposition of auto physical damage and product liability claims including the ability to interpret related documentation.
- Time management skills
- Exceptional telephone communication skills
- Experience in Retail claims environment
- Strong organization skills with attention to detail and accuracy
- Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism
- Strong understanding of Microsoft Office programs, ie: Word, Excel and PowerPoint
- Exceptional customer service skills required
- CIP designation preferred
Experience Level
- Minimum one to three years work experience
Education Level
- College/University degree or equivalent work experience preferred
- CIP designation preferred
Salary/Compensations
- Competitive compensation
Benefits
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
About the Company
- At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
- We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
- At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Equal Opportunity
- Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)