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About the Role
Join the Bell Business Markets team to deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. Your skills and expertise will help Bell remain the leading provider of digital connections and next generation services to businesses and governments.
Responsibilities
- Participate in the development and/or configuration of contact centre solutions (CCaaS), including Natural Language (NLU/NLP), Conversational Robot (AI – chat/voice Bots), WFM, WFO and/or Self Service IVR with call routing technologies.
- Be assigned to projects and guided to successfully deliver/migrate technical solutions with support from colleagues.
- Participate in client, internal team, and external partner meetings.
- Participate in functional/technical analysis and define the target solution.
- Stay abreast of emerging technologies and industry best practices, proactively identifying opportunities for improvement, innovation and automation.
Requirements
- Knowledge of Contact Centre solutions or product suites from editors like Genesys, NICE, AWS, Google, and CRMs.
- Ability to work collaboratively and maintain customer satisfaction throughout the project delivery cycle.
- Capability to manage multiple delivery activities and priorities simultaneously.
- Cloud-based solution delivery experience (CCaaS, Amazon Connect, Twillio, Google).
- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
- Proven experience with a wide variety of software, hardware, and cloud-based solutions.
- Experience in cloud computing architectures (IaaS, CCaaS, PaaS, SaaS) and serverless technologies.
- Proficiency in English and French, spoken and written.
- Must obtain Security Clearance for Federal Government.
Skills
- Technical solution integration
- Contact centre solutions support
- Technology integration
- Natural Language Understanding (NLU)
- Natural Language Processing (NLP)
- AI Chatbots
- Voice Bots
- Workforce Management (WFM)
- Workforce Optimization (WFO)
- Self Service IVR
- Call routing technologies
- Functional analysis
- Technical analysis
- Emerging technologies
- Cloud-based solutions
- Cloud computing architectures
- Serverless technologies
Location
- Canada
- Quebec
- Montreal
Work Type
- Hybrid
- Regular - Full Time
Experience Level
- Management
Education Level
- Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience.
Benefits
- Comprehensive compensation package
- Competitive salary
- Medical benefits
- Dental benefits
- Vision benefits
- Mental health benefits
- 35% discount on Bell services
- Access to exclusive partner offers
About the Company
- Bell's purpose is to advance how Canadians connect with each other and the world.
- Bell provides consumers and businesses with the best network technologies, innovative digital solutions, and seamless customer experiences.
- Bell fosters a supportive and inclusive community.
- Bell is committed to environmental, social, and governance initiatives.
- Bell is one of Canada's Top 100 Employers.
Equal Opportunity
- Bell is proud of its focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
- We encourage individuals who may require accommodations during the hiring process to let us know.
- For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements.
- If you have questions or feedback regarding accessibility at Bell, complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.