Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Service Representative - Roosevelt Field role.

Rezi rewrites your resume against Nordstrom's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Service Representative - Roosevelt Field posting at Nordstrom — free, in seconds.

About the Role

In this role, you'll be at the heart of the Nordstrom customer experience by providing friendly service, resolving returns, supporting order pickup, processing transactions accurately, and mentoring new employees. Every interaction is yours to own, and your ability to build trust with customers and teammates is what makes you stand out.

Responsibilities

Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
Build relationships with teammates and contribute to a positive, team-focused environment
Protect the security and privacy of customer information through education, compliance and resolution of issues
Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience

Requirements

Strong ability to build relationships with customers, peers, and leaders
Proficiency in multiple operating systems such as MS Windows, iOS and Android
Clear, effective communication and strong interpersonal skills
Ability to train and deliver POS/register training to support onboarding of new hires
Ability to prioritize multiple tasks in a fast-paced environment
Strong ownership, accountability, and follow-through
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Salary/Compensations

$18.80 - $19.60 Hourly

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

About the Company

At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.
Our employees are our most important asset and that’s reflected in our benefits.

Equal Opportunity

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.